Customer Service Jobs in Illinois

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 138 Jobs

Customer Service Representative, Life Contact Center

  • Springfield, IL
  • moments ago
  • Springfield, IL
  • moments ago

You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....

Remote Work

Customer Service Representative

  • Deerfield, IL
  • moments ago
  • Deerfield, IL
  • moments ago

Customer Service Representative Call Center & Customer Service $ 18 / Hour location_on Deerfield, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco...

Customer Service Representative

  • Peoria, IL
  • 1 hour ago
  • Peoria, IL
  • 1 hour ago

. + Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative II

  • West Chicago, IL
  • 4 hours ago
  • West Chicago, IL
  • 4 hours ago

SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....

Business Insurance Client Service Representative

  • Chicago, IL
  • 4 hours ago
  • Chicago, IL
  • 4 hours ago

and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding Proficiency in Microsoft Outlook, Excel and Word Commitment to advancing your insurance knowledge via training...

Customer Service Representative

  • Pontiac, IL
  • 4 hours ago
  • Pontiac, IL
  • 4 hours ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative

  • East Peoria, IL
  • 1 day ago
  • East Peoria, IL
  • 1 day ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative

  • Decatur, IL
  • 1 day ago
  • Decatur, IL
  • 1 day ago

Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...

Remote Healthcare Customer Service Representative

  • Chicago, IL
  • 1 day ago
  • Chicago, IL
  • 1 day ago

**Requirement for Remote Call Center Representative:** Successfully complete customer service assessment & typing test....

Remote Work

Customer Service Associate - 7am - 3:30pm

  • Northlake, IL
  • 1 day ago
  • Northlake, IL
  • 1 day ago

Preferred Qualifications Prior experience working in multiple departments in a distribution center. Previous experience operating material handling equipment. Ability to understand written...

Customer Service Representative

  • Romeoville, IL
  • 1 day ago
  • Romeoville, IL
  • 1 day ago

This is an Entry Level Customer Service Representative role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email....

Business Insurance Client Service Representative

  • Orland Park, IL
  • 1 day ago
  • Orland Park, IL
  • 1 day ago

and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding Proficiency in Microsoft Outlook, Excel and Word Commitment to advancing your insurance knowledge via training...

Customer Service Representative (Remote)

  • IL
  • 2 days ago
  • IL
  • 2 days ago

experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) General knowledge of assigned area's products and customer service activities....

Remote Work

Customer Service Representative 12:30pm-9pm EST

  • Springfield, IL
  • 2 days ago
  • Springfield, IL
  • 2 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

** Our Customer Service Reps can start between **$17.50-$19.50/ hour** depending on experience and geographical location within the central region **!...

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
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Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Illinois offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Illinois
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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