Customer Service Jobs in Plano, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 16 Jobs

Customer Service Representative

  • Campton Hills, IL (14 miles from Plano, IL)
  • 10 days ago
  • Campton Hills, IL (14 miles from Plano, IL)
  • 10 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Retail Customer Service Associate

  • Joliet, IL (17 miles from Plano, IL)
  • 4 days ago
  • Joliet, IL (17 miles from Plano, IL)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 321 S Larkin Ave, Joliet, IL 60436...

Customer Service Representative - Patient Registration

  • Aurora, IL (15 miles from Plano, IL)
  • 4 days ago
  • Aurora, IL (15 miles from Plano, IL)
  • 4 days ago

As our Customer Service Representative, you'll work to help our patients check into the hospital....

Customer Service Representative

  • Naperville, IL (21 miles from Plano, IL)
  • 7 days ago
  • Naperville, IL (21 miles from Plano, IL)
  • 7 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Customer Service Representative

  • Joliet, IL (17 miles from Plano, IL)
  • 7 days ago
  • Joliet, IL (17 miles from Plano, IL)
  • 7 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Customer Service Representative

  • Romeoville, IL (22 miles from Plano, IL)
  • 13 days ago
  • Romeoville, IL (22 miles from Plano, IL)
  • 13 days ago

This is an Entry Level Customer Service Representative role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email....

Customer Service Representative

  • Warrenville, IL (19 miles from Plano, IL)
  • 14 days ago
  • Warrenville, IL (19 miles from Plano, IL)
  • 14 days ago

service focus Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software Grow, with us: AssuredPartners is passionate about fueling...

Customer Service Representative - West Chicago IL or Fredericksburg VA

  • West Chicago, IL (22 miles from Plano, IL)
  • 22 days ago
  • West Chicago, IL (22 miles from Plano, IL)
  • 22 days ago

Service and Logistics Specialist!...

Customer Service Representative II

  • West Chicago, IL (22 miles from Plano, IL)
  • 27 days ago
  • West Chicago, IL (22 miles from Plano, IL)
  • 27 days ago

SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....

Spanish Bilingual Remote Customer Service Representative

  • West Chicago, IL (22 miles from Plano, IL)
  • 30+ days ago
  • West Chicago, IL (22 miles from Plano, IL)
  • 30+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Commercial Lines Customer Service Representative

  • Naperville, IL (21 miles from Plano, IL)
  • 30+ days ago
  • Naperville, IL (21 miles from Plano, IL)
  • 30+ days ago

Licenses and Certifications: Licensed Property & Casualty Insurance Agent. Skills & Experience to Be Successful: Extensive knowledge of all commercial lines' insurance coverages and forms....

Customer Service Rep II

  • Warrenville, IL (19 miles from Plano, IL)
  • 30+ days ago
  • Warrenville, IL (19 miles from Plano, IL)
  • 30+ days ago

Customer Service Rep II 3.7 3.7 out of 5 stars Warrenville, IL Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among...

Customer Service Representative (Insurance) - Joliet, IL

  • Joliet, IL (17 miles from Plano, IL)
  • 60+ days ago
  • Joliet, IL (17 miles from Plano, IL)
  • 60+ days ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Remote Customer Service Representative

  • Bolingbrook, IL (23 miles from Plano, IL)
  • 60+ days ago
  • Bolingbrook, IL (23 miles from Plano, IL)
  • 60+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Customer Service Representative

  • Naperville, IL (21 miles from Plano, IL)
  • 90+ days ago
  • Naperville, IL (21 miles from Plano, IL)
  • 90+ days ago

Now Hiring / Immediately Hiring: Customer Service Representative Essential Duties and Responsibilities include the following. Other duties may be assigned....

Demographic Data for Plano, IL

Moving to Plano, IL? Find some basic demographic data about Plano, IL below.


Local
National
13,888
224
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Plano, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Plano, IL offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Plano, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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