Customer Service Jobs in Petersburg, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Retail Customer Service Associate
- Springfield, IL (20 miles from Petersburg, IL)
- 2 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 2 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2300 W White Oaks Dr, Springfield...
Customer Service Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 6 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 6 days ago
Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence....
Customer Service Representative - Cigna Healthcare - Remote
- Springfield, IL (20 miles from Petersburg, IL)
- 45+ days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 45+ days ago
Customer Service Representative - Cigna Healthcare - Remote Company: The Cigna Group Location: Springfield, IL Date Posted: 5/20/25, 5:39 AM SUMMARY Customer Service Representative - Remote PROCLAIM...
Remote WorkRemote Customer Service Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 60+ days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 60+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkDemographic Data for Petersburg, IL
Moving to Petersburg, IL? Find some basic demographic data about Petersburg, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Petersburg, IL
Highest Education Level
Customer Services in Petersburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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