Customer Service Jobs in Normal, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer service representative
- Bloomington, IL (5 miles from Normal, IL)
- 5 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 5 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
Promote Chestnuts culture of customer service excellence through the adherence to Chestnuts behavioral standards for customer service....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2151 Shepard Rd, Normal, IL 61761...
Remote Customer Service Representative
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Work/18968/363f075f-c1dd-41b5-93de-89adf9708427.png&z=8&s=INS&ih_t=6%2F19%2F2025+6%3A22%3A35+PM&utm_medium=internal%20referrer&utm_campaign=internal---online-course-library&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Rainstorm Car Wash Customer Service Representative
- Bloomington, IL (5 miles from Normal, IL)
- 90+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 90+ days ago
EXPERIENCE: Customer service and some sales experience preferred....
Demographic Data for Normal, IL
Moving to Normal, IL? Find some basic demographic data about Normal, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Normal, IL
Highest Education Level
Customer Services in Normal, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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