Customer Service Jobs in Naperville, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Bolingbrook, IL (5 miles from Naperville, IL)
- 3 days ago
- Bolingbrook, IL (5 miles from Naperville, IL)
- 3 days ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
- Hometown, IL (20 miles from Naperville, IL)
- 4 days ago
- Hometown, IL (20 miles from Naperville, IL)
- 4 days ago
Class start date is 9/8/2025 Pay rate to candidate is $20/hr Required: ****Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum...
Remote Work100% Remote P&C Customer Service Representative
- Hometown, IL (20 miles from Naperville, IL)
- 4 days ago
- Hometown, IL (20 miles from Naperville, IL)
- 4 days ago
Class start date is 9/8/2025 Required: Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 40 states, but preferably all 50...
Remote WorkRetail Customer Service Associate
- Des Plaines, IL (23 miles from Naperville, IL)
- 8 days ago
- Des Plaines, IL (23 miles from Naperville, IL)
- 8 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 101 W Oakton St, Des Plaines, IL...
Customer Service Representative - Patient Registration
- Aurora, IL (6 miles from Naperville, IL)
- 9 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 9 days ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Customer Service Representative
- Schaumburg, IL (18 miles from Naperville, IL)
- 11 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 11 days ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Customer Service Representative
- Joliet, IL (16 miles from Naperville, IL)
- 11 days ago
- Joliet, IL (16 miles from Naperville, IL)
- 11 days ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Customer Service Representative
- Woodridge, IL (5 miles from Naperville, IL)
- 14 days ago
- Woodridge, IL (5 miles from Naperville, IL)
- 14 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Retail Customer Service Representative/Cashier
- Westmont, IL (8 miles from Naperville, IL)
- 16 days ago
- Westmont, IL (8 miles from Naperville, IL)
- 16 days ago
We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service Representative II
- Bloomingdale, IL (12 miles from Naperville, IL)
- 17 days ago
- Bloomingdale, IL (12 miles from Naperville, IL)
- 17 days ago
Customer Service Representative II WFH Flexible Bloomingdale, IL ( Description OVERVIEW Cadrex is searching for a Customer Service Representative II who will be responsible for entering and processing...
Customer Service Representative III
- Melrose Park, IL (16 miles from Naperville, IL)
- 17 days ago
- Melrose Park, IL (16 miles from Naperville, IL)
- 17 days ago
Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points....
Customer Service Representative
- Romeoville, IL (9 miles from Naperville, IL)
- 18 days ago
- Romeoville, IL (9 miles from Naperville, IL)
- 18 days ago
This is an Entry Level Customer Service Representative role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email....
Customer Service Representative
- Schaumburg, IL (18 miles from Naperville, IL)
- 18 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 18 days ago
You will serve as the Customer Service Representative....
Customer Service Representative
- Oak Park, IL (19 miles from Naperville, IL)
- 19 days ago
- Oak Park, IL (19 miles from Naperville, IL)
- 19 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential!...
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Naperville, IL
Highest Education Level
Customer Services in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Call Center Experience
- Claims
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- Written Communication
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Policy Development
- Spanish
- English
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »