Customer Service Jobs in Joliet, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-13 of 13 Jobs

Customer Service Representative

Romeoville, IL (9 miles from Joliet, IL)
5 days ago

Romeoville, IL (9 miles from Joliet, IL)
5 days ago

This is an Entry Level Customer Service Representative (CSR) role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email....

Hiring Event, Thursday, September 4th, Customer Service Representatives

Downers Grove, IL (21 miles from Joliet, IL)
10 days ago

Downers Grove, IL (21 miles from Joliet, IL)
10 days ago

Position Qualifications : High school diploma or GED. 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred....

Customer Service Representative

Downers Grove, IL (21 miles from Joliet, IL)
12 days ago

Downers Grove, IL (21 miles from Joliet, IL)
12 days ago

Position Qualifications : High school diploma or GED. 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred....

Customer Service Rep. - Insurance - Lockport, IL

Lockport, IL (9 miles from Joliet, IL)
30+ days ago

Lockport, IL (9 miles from Joliet, IL)
30+ days ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Customer Service Representative

Bolingbrook, IL (13 miles from Joliet, IL)
30+ days ago

Bolingbrook, IL (13 miles from Joliet, IL)
30+ days ago

Commercial & Personal Lines Insurance Customer Service Representative We are excited to present an opportunity to make an immediate impact working with an independent insurance company in the area...

Retail Customer Service Associate

Tinley Park, IL (20 miles from Joliet, IL)
45+ days ago

Tinley Park, IL (20 miles from Joliet, IL)
45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 16100 Harlem Ave, Tinley Park, IL...

Retail Customer Service Representative/Cashier

Westmont, IL (22 miles from Joliet, IL)
45+ days ago

Westmont, IL (22 miles from Joliet, IL)
45+ days ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Customer Service Representative - West Chicago IL or Fredericksburg VA

West Chicago, IL (24 miles from Joliet, IL)
60+ days ago

West Chicago, IL (24 miles from Joliet, IL)
60+ days ago

Service and Logistics Specialist!...

Spanish Bilingual Remote Customer Service Representative

Clarendon Hills, IL (22 miles from Joliet, IL)
60+ days ago

Clarendon Hills, IL (22 miles from Joliet, IL)
60+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Commercial Lines Customer Service Representative

Naperville, IL (16 miles from Joliet, IL)
60+ days ago

Naperville, IL (16 miles from Joliet, IL)
60+ days ago

Licenses and Certifications: Licensed Property & Casualty Insurance Agent. Skills & Experience to Be Successful: Extensive knowledge of all commercial lines' insurance coverages and forms....

Customer Service Representative

Orland Park, IL (20 miles from Joliet, IL)
90+ days ago

Orland Park, IL (20 miles from Joliet, IL)
90+ days ago

Now Hiring / Immediately Hiring: Customer Service Representative Essential Duties and Responsibilities include the following. Other duties may be assigned....

Bilingual Customer Service Representative

Downers Grove, IL (21 miles from Joliet, IL)
90+ days ago

Downers Grove, IL (21 miles from Joliet, IL)
90+ days ago

Position Qualifications : High school diploma or GED. 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred....

Remote Customer Service Representative

Orland Park, IL (20 miles from Joliet, IL)
90+ days ago

Orland Park, IL (20 miles from Joliet, IL)
90+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

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Demographic Data for Joliet, IL

Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Joliet, IL

Local

National

Total Population

130,830

Number of Businesses

2,906

City Size

Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Joliet, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Joliet, IL offer the following education background

Bachelor's Degree

35.3%

High School or GED

20.3%

Associate's Degree

16.7%

Vocational Degree or Certification

15.3%

Master's Degree

8.1%

Some College

2.8%

Doctorate Degree

1.0%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Joliet, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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