Customer Service Jobs in Freeport, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Provides timely customer service meeting or exceeding specified service standards....
Retail Customer Service Associate
- Rockford, IL (24 miles from Freeport, IL)
- 5 days ago
- Rockford, IL (24 miles from Freeport, IL)
- 5 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7151 Walton St, Rockford, IL 61108...
Customer Service Representative
- Rockford, IL (24 miles from Freeport, IL)
- 8 days ago
- Rockford, IL (24 miles from Freeport, IL)
- 8 days ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Customer Service Representative - Brodhead
- Brodhead, WI (23 miles from Freeport, IL)
- 30+ days ago
- Brodhead, WI (23 miles from Freeport, IL)
- 30+ days ago
The Bank of New Glarus and Sugar River Bank Branches (BNG), an independent bank providing financial guidance and solutions, is seeking aFull-Time Customer Service Representative to add to our team at...
Customer Service Representative, Full or Part Time
- Byron, IL (23 miles from Freeport, IL)
- 45+ days ago
- Byron, IL (23 miles from Freeport, IL)
- 45+ days ago
you to join our team as a Customer Service Representative....
Remote Customer Service Representative
- Rockford, IL (24 miles from Freeport, IL)
- 60+ days ago
- Rockford, IL (24 miles from Freeport, IL)
- 60+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkDemographic Data for Freeport, IL
Moving to Freeport, IL? Find some basic demographic data about Freeport, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Freeport, IL
Highest Education Level
Customer Services in Freeport, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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