Customer Service Jobs in Freeport, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Rockford, IL (24 miles from Freeport, IL)
- 1 day ago
- Rockford, IL (24 miles from Freeport, IL)
- 1 day ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
LP Customer Service Associate II
- Rockford, IL (24 miles from Freeport, IL)
- 14 days ago
- Rockford, IL (24 miles from Freeport, IL)
- 14 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - Brodhead
- Brodhead, WI (23 miles from Freeport, IL)
- 30+ days ago
- Brodhead, WI (23 miles from Freeport, IL)
- 30+ days ago
The Bank of New Glarus and Sugar River Bank Branches (BNG), an independent bank providing financial guidance and solutions, is seeking aFull-Time Customer Service Representative to add to our team at...
Customer Service Representative, Full or Part Time
- Byron, IL (23 miles from Freeport, IL)
- 30+ days ago
- Byron, IL (23 miles from Freeport, IL)
- 30+ days ago
you to join our team as a Customer Service Representative....
Remote Customer Service Representative
- Rockford, IL (24 miles from Freeport, IL)
- 60+ days ago
- Rockford, IL (24 miles from Freeport, IL)
- 60+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkGolf Customer Service Associate Outside
- Rockford, IL (24 miles from Freeport, IL)
- 90+ days ago
- Rockford, IL (24 miles from Freeport, IL)
- 90+ days ago
Provide customer service for patrons using the practice centre Maintain high standards of cleanliness and organization in work areas and throughout the facility....
Demographic Data for Freeport, IL
Moving to Freeport, IL? Find some basic demographic data about Freeport, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Freeport, IL
Highest Education Level
Customer Services in Freeport, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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