Customer Service Jobs in Columbia, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Saint Louis, MO (12 miles from Columbia, IL)
- 3 days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 3 days ago
As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure...
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Central Region)
- Saint Louis, MO (19 miles from Columbia, IL)
- 4 days ago
- Saint Louis, MO (19 miles from Columbia, IL)
- 4 days ago
Our Customer Service Reps can start between $17.50-$19.50/ hour depending on experience and geographical location within the central region!...
Remote WorkCustomer Service Representative - National Sales (Hybrid: Onsite & Remote) (Central Region)
- Saint Louis, MO (12 miles from Columbia, IL)
- 5 days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 5 days ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Loss Prevention Customer Service Associate
- Saint Louis, MO (12 miles from Columbia, IL)
- 17 days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 17 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Banking Customer Service Representative (On-Site)
- Arnold, MO (10 miles from Columbia, IL)
- 19 days ago
- Arnold, MO (10 miles from Columbia, IL)
- 19 days ago
Job Title: Banking Customer Service Representative (On-Site) Job Description The Banking Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web....
Loss Prevention Customer Service Associate
- Brentwood, MO (13 miles from Columbia, IL)
- 20 days ago
- Brentwood, MO (13 miles from Columbia, IL)
- 20 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Bridgeton, MO (24 miles from Columbia, IL)
- 25 days ago
- Bridgeton, MO (24 miles from Columbia, IL)
- 25 days ago
Qualifications High School Diploma required 1+ year Customer Service Experience Work effectively in diverse team and fast paced environment....
Customer Service Representative - Part-time PRN
- Hillsboro, MO (23 miles from Columbia, IL)
- 30+ days ago
- Hillsboro, MO (23 miles from Columbia, IL)
- 30+ days ago
Strong customer service background. Excellent telephone skills. Knowledge of standard office procedures and use of office equipment....
Retail Customer Service Associate
- Saint Louis, MO (12 miles from Columbia, IL)
- 30+ days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4512 Lemay Ferry Rd, Saint Louis...
Bilingual Customer Service Representative - Contact Center
- Belleville, IL (13 miles from Columbia, IL)
- 30+ days ago
- Belleville, IL (13 miles from Columbia, IL)
- 30+ days ago
The primary responsibility of the Customer Service Representative is to provide customer service support in English and Spanish to customers through phone, email, and chat in a contact center setting...
Customer Service Representative - PT
- Saint Louis, MO (12 miles from Columbia, IL)
- 45+ days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 45+ days ago
service....
Loss Prevention Customer Service Associate
- Overland, MO (19 miles from Columbia, IL)
- 45+ days ago
- Overland, MO (19 miles from Columbia, IL)
- 45+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Saint Louis, MO (12 miles from Columbia, IL)
- 45+ days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 45+ days ago
Adhering to all company policies and procedures Skills Needed: Exceptional customer service aptitude....
Customer Service Rep(01586) - 9605 Manchester Rd
- Saint Louis, MO (12 miles from Columbia, IL)
- 60+ days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 60+ days ago
Job Description Customer Service Representatives with Domino's Pizza undertake a variety of duties....
Customer Service Rep (01613) - 10736 Business Rt 21
- Hillsboro, MO (23 miles from Columbia, IL)
- 60+ days ago
- Hillsboro, MO (23 miles from Columbia, IL)
- 60+ days ago
Provide amazing Customer service. Execute time management skills & the ability to multi-task in a competitive work environment....
Demographic Data for Columbia, IL
Moving to Columbia, IL? Find some basic demographic data about Columbia, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Columbia, IL
Highest Education Level
Customer Services in Columbia, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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