Customer Service Jobs in Chicago, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Danny Chung Insurance and Financial Services
- Skokie, IL (9 miles from Chicago, IL)
- 4 days ago
- Danny Chung Insurance and Financial Services
- Skokie, IL (9 miles from Chicago, IL)
- 4 days ago
Excellent communication and customer service abilities. Prior experience in insurance or a related field is a plus, but we're also excited to train the right candidate!...
Retail Loss Prevention Tactical Customer Service Associate (1225)
- Chicago, IL
- 1 day ago
- Chicago, IL
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Arlington Heights, IL (21 miles from Chicago, IL)
- 1 day ago
- Arlington Heights, IL (21 miles from Chicago, IL)
- 1 day ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
- Hometown, IL (12 miles from Chicago, IL)
- 2 days ago
- Hometown, IL (12 miles from Chicago, IL)
- 2 days ago
Class start date is 9/8/2025 Pay rate to candidate is $20/hr Required: ****Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum...
Remote Work100% Remote P&C Customer Service Representative
- Hometown, IL (12 miles from Chicago, IL)
- 2 days ago
- Hometown, IL (12 miles from Chicago, IL)
- 2 days ago
Class start date is 9/8/2025 Required: Must have current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 40 states, but preferably all 50...
Remote WorkCustomer Service Representative - Great Base Pay PLUS Commission
- Chicago, IL
- 2 days ago
- Chicago, IL
- 2 days ago
As a Customer Service Representative, you will be the first point of contact for our valued clients seeking auto insurance quotes and assistance....
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Customer Service Representative $18/HR - IMMEDIATE HIRE
- Chicago, IL
- 4 days ago
- Chicago, IL
- 4 days ago
IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE OPENING - AVAILALBE TO START NEXT WEEK!...
Retail Customer Service Associate
- Des Plaines, IL (15 miles from Chicago, IL)
- 6 days ago
- Des Plaines, IL (15 miles from Chicago, IL)
- 6 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 101 W Oakton St, Des Plaines, IL...
. - Provide prompt, accurate, and friendly insurance customer service....
- Wilmette, IL (12 miles from Chicago, IL)
- 7 days ago
- Wilmette, IL (12 miles from Chicago, IL)
- 7 days ago
We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility What You'll Do As a Customer Service Representative, you will be responsible...
- Northbrook, IL (17 miles from Chicago, IL)
- 9 days ago
- Northbrook, IL (17 miles from Chicago, IL)
- 9 days ago
We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility What Youll Do As a Customer Service Representative, you will be responsible...
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Customer Service Representative
- Schaumburg, IL (23 miles from Chicago, IL)
- 9 days ago
- Schaumburg, IL (23 miles from Chicago, IL)
- 9 days ago
Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential!...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Chicago, IL
Highest Education Level
Customer Services in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »