Customer Service Jobs in Carbondale, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Retail Customer Service Associate
- Marion, IL (17 miles from Carbondale, IL)
- 6 days ago
- Marion, IL (17 miles from Carbondale, IL)
- 6 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2709 Walton Way, Marion, IL 62959...
Full Time - Customer Service Associate - Tool Rental - Opening
- Carbondale, IL
- 24 days ago
- Carbondale, IL
- 24 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Customer Service Representative Salary $32,784.00 - $36,120.00 Annually Location On Campus Job Type Civil Service Job Number 202500328 Department Career Services-SIUC Opening Date 06/06/2025 Closing...
Cashier / Customer Service Associate - West Frankfort 3rd
- West Frankfort, IL (19 miles from Carbondale, IL)
- 60+ days ago
- West Frankfort, IL (19 miles from Carbondale, IL)
- 60+ days ago
If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...
Cashier / Customer Service Associate - Benton
- Benton, IL (24 miles from Carbondale, IL)
- 60+ days ago
- Benton, IL (24 miles from Carbondale, IL)
- 60+ days ago
For our entry-level customer service associates, there are AM, PM, and Overnight shifts available....
Cashier / Customer Service Associate - Marion North and South
- Marion, IL (17 miles from Carbondale, IL)
- 60+ days ago
- Marion, IL (17 miles from Carbondale, IL)
- 60+ days ago
For our entry-level customer service associates, there are AM, PM, and Overnight shifts available....
Demographic Data for Carbondale, IL
Moving to Carbondale, IL? Find some basic demographic data about Carbondale, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Carbondale, IL
Highest Education Level
Customer Services in Carbondale, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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