Customer Service Jobs in Aurora, IL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 39 Jobs

Customer Service Representative

  • Bolingbrook, IL (11 miles from Aurora, IL)
  • 2 days ago
  • Bolingbrook, IL (11 miles from Aurora, IL)
  • 2 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Retail Customer Service Associate

  • Northlake, IL (21 miles from Aurora, IL)
  • 7 days ago
  • Northlake, IL (21 miles from Aurora, IL)
  • 7 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 141 W North Ave, Northlake, IL 60164...

Customer Service Representative - Patient Registration

  • Aurora, IL
  • 8 days ago
  • Aurora, IL
  • 8 days ago

As our Customer Service Representative, you'll work to help our patients check into the hospital....

Customer Service Representative

  • Schaumburg, IL (19 miles from Aurora, IL)
  • 10 days ago
  • Schaumburg, IL (19 miles from Aurora, IL)
  • 10 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Customer Service Representative

  • Naperville, IL (6 miles from Aurora, IL)
  • 10 days ago
  • Naperville, IL (6 miles from Aurora, IL)
  • 10 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Customer Service Representative

  • Joliet, IL (17 miles from Aurora, IL)
  • 10 days ago
  • Joliet, IL (17 miles from Aurora, IL)
  • 10 days ago

Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field. Excellent interpersonal and communication skills....

Customer Service Representative

  • Woodridge, IL (11 miles from Aurora, IL)
  • 13 days ago
  • Woodridge, IL (11 miles from Aurora, IL)
  • 13 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Retail Customer Service Representative/Cashier

  • Westmont, IL (15 miles from Aurora, IL)
  • 15 days ago
  • Westmont, IL (15 miles from Aurora, IL)
  • 15 days ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Customer Service Representative II

  • Bloomingdale, IL (14 miles from Aurora, IL)
  • 16 days ago
  • Bloomingdale, IL (14 miles from Aurora, IL)
  • 16 days ago

Customer Service Representative II WFH Flexible Bloomingdale, IL ( Description OVERVIEW Cadrex is searching for a Customer Service Representative II who will be responsible for entering and processing...

Customer Service Representative III

  • Melrose Park, IL (22 miles from Aurora, IL)
  • 16 days ago
  • Melrose Park, IL (22 miles from Aurora, IL)
  • 16 days ago

Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points....

Customer Service Representative

  • Romeoville, IL (13 miles from Aurora, IL)
  • 17 days ago
  • Romeoville, IL (13 miles from Aurora, IL)
  • 17 days ago

This is an Entry Level Customer Service Representative role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email....

Customer Service Representative

  • Schaumburg, IL (19 miles from Aurora, IL)
  • 17 days ago
  • Schaumburg, IL (19 miles from Aurora, IL)
  • 17 days ago

You will serve as the Customer Service Representative....

Customer Service Representative

  • Oak Park, IL (24 miles from Aurora, IL)
  • 18 days ago
  • Oak Park, IL (24 miles from Aurora, IL)
  • 18 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential!...

Customer Service Representative - HIRING ASAP

  • East Dundee, IL (22 miles from Aurora, IL)
  • 19 days ago
  • East Dundee, IL (22 miles from Aurora, IL)
  • 19 days ago

, returns, Microsoft outlook, Microsoft word, di Additional Skills & Qualifications Customer Service Experience (2-3 years of retail or office) Microsoft Outlook, Word, and Excel(spreadsheets) Office...

Customer Service Representative - West Chicago IL or Fredericksburg VA

  • West Chicago, IL (7 miles from Aurora, IL)
  • 25 days ago
  • West Chicago, IL (7 miles from Aurora, IL)
  • 25 days ago

Service and Logistics Specialist!...

Demographic Data for Aurora, IL

Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.


Local
National
188,265
3,871
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Jobs in Aurora, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Aurora, IL offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Aurora, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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