Customer Service Jobs in Macon, GA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-11 of 11 Jobs

Customer Service Representative

  • Macon, GA
  • 1 day ago
  • Macon, GA
  • 1 day ago

Commercial & Personal Lines Insurance Customer Service Representative We are excited to present an opportunity to make an immediate impact working with an independent insurance company in the area...

Customer Service Representative

  • Dry Branch, GA (14 miles from Macon, GA)
  • 2 days ago
  • Dry Branch, GA (14 miles from Macon, GA)
  • 2 days ago

Were looking for Customer Service Professionals for our Macon, GA office. This role is for people who want to provide our policyholders the excellent customer service they want and need....

Customer Service Rep - Inside Sales - Macon

  • Macon, GA
  • 2 days ago
  • Macon, GA
  • 2 days ago

This position reports to the Customer Service Manager....

Remote Customer Service Representative

  • Warner Robins, GA (11 miles from Macon, GA)
  • 9 days ago
  • Warner Robins, GA (11 miles from Macon, GA)
  • 9 days ago

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Inbound Customer Service Representative

  • Macon, GA
  • 22 days ago
  • Macon, GA
  • 22 days ago

Remote Customer Service Representative What will I do as a Remote Customer Service Representative? Are you passionate about delivering exceptional customer service?...

Remote Work

Remote Customer Service Representative

  • Macon, GA
  • 27 days ago
  • Macon, GA
  • 27 days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Remote Customer Service Representative

  • Robins AFB, GA (14 miles from Macon, GA)
  • 45+ days ago
  • Robins AFB, GA (14 miles from Macon, GA)
  • 45+ days ago

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Retail Customer Service Associate

  • Macon, GA
  • 45+ days ago
  • Macon, GA
  • 45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4701 Log Cabin Dr, Macon, GA 31204...

Spanish Bilingual Remote Customer Service Representative

  • Macon, GA
  • 60+ days ago
  • Macon, GA
  • 60+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Remote Customer Service Representative

  • Macon, GA
  • 90+ days ago
  • Macon, GA
  • 90+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Customer Service Representative

  • Byron, GA (15 miles from Macon, GA)
  • 90+ days ago
  • Byron, GA (15 miles from Macon, GA)
  • 90+ days ago

Store 2703146: 303 Georgia 49, Byron, Georgia 31008 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Demographic Data for Macon, GA

Moving to Macon, GA? Find some basic demographic data about Macon, GA below.


Local
National
167,808
4,304
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Macon, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Macon, GA offer the following education background
Bachelor's Degree
35.3%
High School or GED
20.3%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
1.0%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Macon, GA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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