Customer Service Jobs in Lithonia, GA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 49 Jobs

Retail Loss Prevention Customer Service Associate II

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 hours ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Lead, Customer Service Representative - ONSITE

  • Tucker, GA (8 miles from Lithonia, GA)
  • 8 hours ago
  • Tucker, GA (8 miles from Lithonia, GA)
  • 8 hours ago

As a Lead, Customer Service Representative, you will be part of the operations team supporting delivery services....

ULINE- Customer Service Representative

  • Peachtree Corners, GA (13 miles from Lithonia, GA)
  • 1 day ago
  • Peachtree Corners, GA (13 miles from Lithonia, GA)
  • 1 day ago

Customer Service Representative Pay from $25 to $27 per hour with significant growth and earning potential!...

Customer Service Representative

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 2 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 2 days ago

**Preferred:** + 2-4 years in Customer Service environment related to FINACIAL SERVICES (in handling billing inquiries) **Specific industry term(s) useful for the search:** + Customer Service + Banking...

Customer Service Representative Level III

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 4 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 4 days ago

Preferred: 2-4 years in Customer Service environment related to FINACIAL SERVICES (in handling billing inquiries) Specific industry term(s) useful for the search: Customer Service Banking Financial...

Customer Service Representative

  • Suwanee, GA (22 miles from Lithonia, GA)
  • 4 days ago
  • Suwanee, GA (22 miles from Lithonia, GA)
  • 4 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Customer Service Representative

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 4 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 4 days ago

**Customer Service Representative** Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position....

GAP Claims Customer Service Representative

  • Norcross, GA (13 miles from Lithonia, GA)
  • 5 days ago
  • Norcross, GA (13 miles from Lithonia, GA)
  • 5 days ago

Essential Duties and Responsibilities The GAP Claims Customer Service Representative will receive ACD Calls from customers, dealers, lenders, and any other parties pertaining to GAP Claims....

Customer Service Associate Southeast

  • College Park, GA (19 miles from Lithonia, GA)
  • 5 days ago
  • College Park, GA (19 miles from Lithonia, GA)
  • 5 days ago

As a **Customer Service Associate,** you will be interacting with Hertz rental car customers who come to the counter in order to process their rental....

Customer Service Representative, Medicare Pharmacy

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 days ago

**JOB QUALIFICATIONS** **Required Education** High School Diploma or GED equivalent **Required Experience** 1-3 years of call center or customer service experience **Preferred Education** Associate...

Customer Service Representative

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 5 days ago

Primary Job Location: Atlanta Service Center Additional Locations (if applicable): Job Title: Customer Service Representative I Company: Agiliti Location City: McDonough Location State: Georgia...

LP Customer Service Associate

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 6 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 6 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Covington, GA (21 miles from Lithonia, GA)
  • 7 days ago
  • Covington, GA (21 miles from Lithonia, GA)
  • 7 days ago

Previous customer service experience preferred....

Customer Service Representative

  • Atlanta, GA (14 miles from Lithonia, GA)
  • 7 days ago
  • Atlanta, GA (14 miles from Lithonia, GA)
  • 7 days ago

Uses customer service threshold framework to make financial decisions to resolve member issues....

Customer Service Rep / Service Writer

  • McDonough, GA (19 miles from Lithonia, GA)
  • 8 days ago
  • McDonough, GA (19 miles from Lithonia, GA)
  • 8 days ago

Required Qualifications/Skills: + Excellent communication and customer service skills. + Diverse and detailed knowledge of Caterpillar products as related to service and repairs....

Demographic Data for Lithonia, GA

Moving to Lithonia, GA? Find some basic demographic data about Lithonia, GA below.


Local
National
10,712,033
252,498

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Jobs in Lithonia, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Lithonia, GA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Lithonia, GA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »