Customer Service Jobs in Santa Cruz, CA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Part Time Customer Service Associate
- San Jose, CA (24 miles from Santa Cruz, CA)
- 22 hours ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 22 hours ago
Assist customers by effectively resolving all customer service issues....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 6 days ago
Maintain excellent customer service throughout all interactions. Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer....
Retail Customer Service Representative/Cashier
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 6 days ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 11 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 11 days ago
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Spanish Bilingual Customer Service Representative
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 19 days ago
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 19 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Customer Service Representative
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 21 days ago
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 21 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkLoss Prevention Customer Service Associate
- San Jose, CA (24 miles from Santa Cruz, CA)
- 28 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 28 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 30+ days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 30+ days ago
Description The Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff...
Customer Service Representative III, Retail Banking (Santa Clara, CA)
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 30+ days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 30+ days ago
Area: Customer Service (Sales)...
Tactical Loss Prevention Customer Service Associate II
- San Jose, CA (24 miles from Santa Cruz, CA)
- 60+ days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 60+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Santa Cruz, CA
Moving to Santa Cruz, CA? Find some basic demographic data about Santa Cruz, CA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Santa Cruz, CA
Highest Education Level
Customer Services in Santa Cruz, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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