Customer Service Jobs in Downey, CA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 47 Jobs

Customer Service Representative

  • Culver City, CA (15 miles from Downey, CA)
  • 45+ days ago
  • Culver City, CA (15 miles from Downey, CA)
  • 45+ days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Customer Service Representative

  • El Monte, CA (10 miles from Downey, CA)
  • 12 hours ago
  • El Monte, CA (10 miles from Downey, CA)
  • 12 hours ago

Your Opportunity Customer Service Representative Speedy Cash El Monte, CA As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right...

Customer Service Representative

  • Santa Ana, CA (20 miles from Downey, CA)
  • 1 day ago
  • Santa Ana, CA (20 miles from Downey, CA)
  • 1 day ago

Fri 8 am - 5pm Function Customer Service Description & Requirements Job Description Customer Service Representative We are in search of a Customer Service Representative to join our growing team....

Customer Service Representative

  • Burbank, CA (20 miles from Downey, CA)
  • 4 days ago
  • Burbank, CA (20 miles from Downey, CA)
  • 4 days ago

Purpose at Ashley The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction....

Retail Customer Service Associate

  • Glendora, CA (20 miles from Downey, CA)
  • 4 days ago
  • Glendora, CA (20 miles from Downey, CA)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1301 S Lone Hill Ave, Glendora,...

Bilingual Licensed Insurance Customer Service

  • La Mirada, CA (7 miles from Downey, CA)
  • 6 days ago
  • La Mirada, CA (7 miles from Downey, CA)
  • 6 days ago

service....

Customer Service Representative - FS

  • Glendale, CA (18 miles from Downey, CA)
  • 6 days ago
  • Glendale, CA (18 miles from Downey, CA)
  • 6 days ago

Your Role on the Team As a Customer Service Representative Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to...

Customer Service Representative

  • Burbank, CA (20 miles from Downey, CA)
  • 7 days ago
  • Burbank, CA (20 miles from Downey, CA)
  • 7 days ago

Customer Service Representative I POSITION SUMMARY Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers...

Customer Service Representative

  • Orange, CA (19 miles from Downey, CA)
  • 9 days ago
  • Orange, CA (19 miles from Downey, CA)
  • 9 days ago

College Degree 6 months of working in a customer service contact center inbound calls Starting Salary of $20/hr....

Customer Service Representative

  • Orange, CA (19 miles from Downey, CA)
  • 9 days ago
  • Orange, CA (19 miles from Downey, CA)
  • 9 days ago

Must become a licensed Property & Casualty Insurance Agent within 90 days of hire* including passing the state of California's extensive background investigation and completing the mandatory 52 hours...

Remote Work

LP Customer Service Associate II TJ Maxx La Canada Full Time

  • La Canada, CA (20 miles from Downey, CA)
  • 9 days ago
  • La Canada, CA (20 miles from Downey, CA)
  • 9 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative Los Angeles, CA

  • Los Angeles, CA (7 miles from Downey, CA)
  • 10 days ago
  • Los Angeles, CA (7 miles from Downey, CA)
  • 10 days ago

What you will do As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries...

Customer Service Rep(08360) - 1015 S Main St

  • Santa Ana, CA (20 miles from Downey, CA)
  • 11 days ago
  • Santa Ana, CA (20 miles from Downey, CA)
  • 11 days ago

Company Description Job Description Job Duties Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone...

LP Customer Service Associate II TJ Maxx Glendale Full Time

  • Glendale, CA (18 miles from Downey, CA)
  • 13 days ago
  • Glendale, CA (18 miles from Downey, CA)
  • 13 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative (Bilingual)

  • Culver City, CA (15 miles from Downey, CA)
  • 14 days ago
  • Culver City, CA (15 miles from Downey, CA)
  • 14 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Demographic Data for Downey, CA

Moving to Downey, CA? Find some basic demographic data about Downey, CA below.


Local
National
114,355
2,456
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Downey, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Downey, CA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Downey, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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