Customer Service Jobs in Phoenix, AZ
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Alpha The Agency
- Scottsdale, AZ (15 miles from Phoenix, AZ)
- 5 days ago
- Alpha The Agency
- Scottsdale, AZ (15 miles from Phoenix, AZ)
- 5 days ago
Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260....
Customer Service Representative
- Mesa, AZ (12 miles from Phoenix, AZ)
- 16 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 16 days ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Phoenix, AZ
- 5 hours ago
- Phoenix, AZ
- 5 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Spanish Bilingual Remote Customer Service Representative
- Phoenix, AZ
- 8 hours ago
- Phoenix, AZ
- 8 hours ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkYou will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative
- Glendale, AZ (8 miles from Phoenix, AZ)
- 1 day ago
- Glendale, AZ (8 miles from Phoenix, AZ)
- 1 day ago
Open and closes utility accounts and prepares appropriate work orders for the Field Customer Service department....
Customer Service Representative Dental (EST and PST Time Zone)
- Phoenix, AZ
- 3 days ago
- Phoenix, AZ
- 3 days ago
is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone....
Customer Service Representative
- Tempe, AZ (9 miles from Phoenix, AZ)
- 3 days ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 3 days ago
Customer Service Representative 2.5 2.5 out of 5 stars 2114 East Cedar Street, Tempe, AZ 85281 JOB SUMMARY: The purpose of the Customer Service Representative position is to provide administrative and...
You will inform the field of daily customer service promotions along with providing them with error free orders....
National Customer Service Representative
- Tempe, AZ (9 miles from Phoenix, AZ)
- 3 days ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 3 days ago
Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Academy Fire Life Safety is seeking National Customer Service Representatives!...
Customer Service Representative
- Mesa, AZ (12 miles from Phoenix, AZ)
- 3 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 3 days ago
Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
The Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier...
Remote WorkSenior Customer Service Representative
- Chandler, AZ (14 miles from Phoenix, AZ)
- 4 days ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 4 days ago
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations...
Healthcare Customer Service Reps
- Mesa, AZ (12 miles from Phoenix, AZ)
- 6 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 6 days ago
Healthcare Customer Service Rep Main Details: Healthcare Customer Service Rep Start Date: June 30th. Pay: $19.25/Hour. Will be $24.00/Hour on Weekend shifts!...
Demographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Phoenix, AZ
Highest Education Level
Customer Services in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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