Customer Service Jobs in Muscle Shoals, AL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Work at Home
- Florence, AL (7 miles from Muscle Shoals, AL)
- 8 days ago
- Florence, AL (7 miles from Muscle Shoals, AL)
- 8 days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkCustomer Service Representative - Patient Registration
- Muscle Shoals, AL
- 30+ days ago
- Muscle Shoals, AL
- 30+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Retail Customer Service Associate
- Florence, AL (7 miles from Muscle Shoals, AL)
- 30+ days ago
- Florence, AL (7 miles from Muscle Shoals, AL)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 364 Cox Creek Pkwy, Florence, AL...
Customer Service Rep(05830) - 1401 B Woodmont Dr
- Tuscumbia, AL (13 miles from Muscle Shoals, AL)
- 90+ days ago
- Tuscumbia, AL (13 miles from Muscle Shoals, AL)
- 90+ days ago
Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....
Customer Service Rep(05880) - 712 Avalon Ave
- Muscle Shoals, AL
- 90+ days ago
- Muscle Shoals, AL
- 90+ days ago
Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....
Customer Service Rep(05877) - 1836 Darby Drive
- Florence, AL (7 miles from Muscle Shoals, AL)
- 90+ days ago
- Florence, AL (7 miles from Muscle Shoals, AL)
- 90+ days ago
Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....
Demographic Data for Muscle Shoals, AL
Moving to Muscle Shoals, AL? Find some basic demographic data about Muscle Shoals, AL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Muscle Shoals, AL
Highest Education Level
Customer Services in Muscle Shoals, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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