Customer Service Jobs in Madison, AL

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-5 of 5 Jobs

Customer Service Representative - Work at Home

Huntsville, AL (15 miles from Madison, AL)
6 days ago

Huntsville, AL (15 miles from Madison, AL)
6 days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Customer Service Representatives Needed

Huntsville, AL (15 miles from Madison, AL)
8 days ago

Huntsville, AL (15 miles from Madison, AL)
8 days ago

level job title: Customer Service Representatives Needed - Remote Job Description Goodbye long commutes, rigid schedules, and busybody managers....

Remote Work

Remote Customer Service Representative

Redstone Arsenal, AL (9 miles from Madison, AL)
29 days ago

Redstone Arsenal, AL (9 miles from Madison, AL)
29 days ago

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Retail Customer Service Associate

Huntsville, AL (15 miles from Madison, AL)
30+ days ago

Huntsville, AL (15 miles from Madison, AL)
30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2235 National Blvd Sw, Huntsville...

Customer Service Rep (05370) - 14451 US-231 431 N

Hazel Green, AL (23 miles from Madison, AL)
90+ days ago

Hazel Green, AL (23 miles from Madison, AL)
90+ days ago

Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....

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Demographic Data for Madison, AL

Moving to Madison, AL? Find some basic demographic data about Madison, AL below.

Median Age

Average Household Income

Home Value vs Household Income in Madison, AL

Local

National

Total Population

88,132

Number of Businesses

1,605

City Size

Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Madison, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Madison, AL offer the following education background

Bachelor's Degree

35.2%

High School or GED

20.5%

Associate's Degree

16.7%

Vocational Degree or Certification

15.3%

Master's Degree

8.1%

Some College

2.8%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Madison, AL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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