Customer Service Jobs in Decatur, AL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative/Truck Scale Dispatch
- Tanner, AL (3 miles from Decatur, AL)
- 23 days ago
- Tanner, AL (3 miles from Decatur, AL)
- 23 days ago
Rogers Group is currently seeking a Truck Scale Dispatch/Customer Service Representative I to work at our Tanner Quarry, Tanner Alabama, Alabama SMA. This position reports to the Area Controller....
Customer Service Representative
- Athens, AL (11 miles from Decatur, AL)
- 30+ days ago
- Athens, AL (11 miles from Decatur, AL)
- 30+ days ago
As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure...
Remote Customer Service Representative
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 45+ days ago
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 45+ days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
Remote WorkDemographic Data for Decatur, AL
Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Decatur, AL
Highest Education Level
Customer Services in Decatur, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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