Customer Service Jobs in Decatur, AL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Truck Scale Dispatch / Customer Service Representative I (Tanner, AL)
- Tanner, AL (3 miles from Decatur, AL)
- 6 days ago
- Tanner, AL (3 miles from Decatur, AL)
- 6 days ago
Rogers Group is currently seeking a Truck Scale Dispatch/Customer Service Representative I to work at our Tanner Quarry, Tanner Alabama, Alabama SMA. This position reports to the Area Controller....
Customer Service Rep (05369) - 6360 AL-53
- Harvest, AL (21 miles from Decatur, AL)
- 90+ days ago
- Harvest, AL (21 miles from Decatur, AL)
- 90+ days ago
Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....
Customer Service Rep (05372) - 3630 Gordon Terry Pkwy
- Trinity, AL (7 miles from Decatur, AL)
- 90+ days ago
- Trinity, AL (7 miles from Decatur, AL)
- 90+ days ago
Qualifications Strong communication and customer service skills. Ability to work in a fast-paced environment. Basic math skills for handling transactions....
Customer Service Representative
- Harvest, AL (21 miles from Decatur, AL)
- 60+ days ago
- Harvest, AL (21 miles from Decatur, AL)
- 60+ days ago
Store 2709315: 5909 AL Hwy 53, Harvest, Alabama 35749 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Decatur, AL
Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Decatur, AL
Highest Education Level
Customer Services in Decatur, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Driving
- Telephone Skills
- Typing
- Friendliness
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »