Team Lead, Underwriting Operations Linx Underwriting Team

Team Lead, Underwriting Operations – Linx Underwriting Team

Role Type: Existing vacancy

Do you enjoy leading highperforming operations teams and improving how work gets done every day? Are you excited by the opportunity to help shape the future growth of a dynamic underwriting platform? Join Aon’s Linx underwriting team as a Team Lead, Underwriting Operations and play a key role in delivering outstanding service to our brokers and clients!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office, in line with Aon’s Smart Working policy.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

The salary range for this position is $ 73,400 - $97,900 . The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant’s geographic location .

Aon also offers you a generous incentive earning opportunity and a comprehensive benefits package.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will lead the daytoday activities of a team of underwriting assistants supporting the Linx underwriting portfolio. You’ll ensure service excellence on quotes, renewals and midterm adjustments, while continuously looking for ways to streamline processes and improve the experience for underwriters, brokers and clients.

Key responsibilities include:

• Leading the daily workflow and allocation of underwriting assistant resources to ensure quotes, renewals and midterm adjustments are processed in line with agreed service levels.
• Working closely with underwriting managers to ensure support capacity and capabilities are aligned to planned growth in the Linx business.
• Partnering with Aon and thirdparty brokers to identify and implement opportunities to drive efficiency and improve how we operate.
• Ensuring adherence to underwriting standards, authorities and good practice, minimizing risk and maximizing efficiency while maintaining compliance with internal and external regulations and guidelines.
• Overseeing accurate and timely data capture on relevant systems, liaising with Operations, Claims, Compliance and other business units as required.
• Enabling underwriting assistants to work closely with underwriters to support portfolios both in the office and at Lloyd’s, helping to build technical underwriting knowledge within the team.
• Contributing to the evolution and optimization of processes and procedures, striving for continuous and collaborative improvement across Linx operations.
• Leading statistical analysis and interpretation of data, including preparation of regular and adhoc reporting.
• Building and maintaining a strong internal and external profile, developing effective partnerships with customers, brokers and colleagues.

How this opportunity is different

This role sits at the centre of a growing underwriting platform where operations are a strategic enabler. You’ll shape how the Linx underwriting support model delivers value, collaborate closely with senior underwriters and cross-functional partners, lead continuous improvement initiatives to enhance broker and client service, and coach a dedicated team of underwriting assistants within an inclusive, supportive culture that encourages new ideas.

Skills and experience that will lead to success

• Strong leadership and people management experience in an operations or underwriting support environment, with a track record of directing workflow and developing team capabilities
• High level of numeracy and literacy, with strong proficiency in Microsoft Excel and comfort working with data and reports
• Excellent interpersonal and communication skills, with the ability to build effective relationships across business units and with brokers and other external stakeholders
• Strong organizational and analytical skills, with the ability to manage competing deadlines, prioritize effectively and adapt to changing business needs
• Experience in underwriting or insurance operations (ideally including Lloyd’s or specialty markets); an additional language is desired

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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