Manager of Knowledge Management

Introduction Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.\r\n\r\n\r\nThe Manager of Knowledge Management is the primary administrator for the management and administration of processes and tasks that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content. This role will be pivotal in enhancing our operational efficiency and impact, both at the organizational and project level. The Manager is responsible for designing, developing and implementing knowledge management strategies, structures and best practices across FAMLI operations and programs. This includes establishing record retention policies, document review schedules, and storage requirements.\r\n\r\n\r\nThis position will play an instrumental role in shaping and driving FAMLI's organizational approach to knowledge management.\r\n\r\n\r\n\r\n\r\n\r\n GRADE 18\r\n LOCATION OF POSITION Maryland Department of Labor\r\n100 S. Charles Street\r\nBaltimore, Maryland 21201\r\n Main Purpose of Job The Manager of Knowledge Management is responsible for the management and administration of processes and tasks that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content. This role will be pivotal in enhancing our operational efficiency and impact, both at the organizational and project level. The Manager is responsible for designing, developing and implementing knowledge management strategies, structures and best practices across FAMLI operations and programs. This includes establishing record retention policies, document review schedules and storage requirements.\r\n\r\n\r\nThis position will play an instrumental role in shaping and driving our organizational approach to knowledge management, promoting a culture of continuous learning, collaboration, and innovation, helping us become more adaptive and agile as we respond to our rapidly changing environment. By establishing robust frameworks and leveraging technology, this position will empower our teams to access, collect, prioritize and use knowledge effectively.\r\n POSITION DUTIES Develop and maintain an understanding of the needs and requirements of information end users.\r\n\r\n\r\n\r\n Engage in a discovery process focused on gathering requirements, existing solutions and existing gaps\r\n Compile reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage, and retrieval of data and formal production and tasking\r\n Define strategic goals, objectives, and key performance indicators (KPIs) for knowledge management initiatives\r\n\r\n\r\n\r\nDesign, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.\r\n\r\n\r\n\r\n Develop sketches, concepts maps, storyboards, wireframes, knowledge repositories such as databases, intranets, and document management systems\r\n Organize data, establish file structures, and ensure information is captured and stored in locations accessible to authorized users.\r\n Ensure proper security protocols are used to protect classified, proprietary, and personally identifiable information\r\n\r\n\r\n\r\nEstablish a single source of truth (SSOT) for key organizational information to ensure data integrity, noting the organizational culture implications.\r\n\r\n\r\n\r\n Working with the training team design, adapt, and implement comprehensive training programs across the organization to ensure staff are proficient in the latest knowledge management processes, tools, and best practices\r\n Collaborate with cross-functional teams to integrate knowledge management practices into project lifecycle processes fostering a culture of continuous learning and improvement.\r\n Monitor and evaluate the effectiveness of knowledge management initiatives through KPIs and feedback mechanisms, driving continuous refinement and enhancement\r\n Leverage new tools and technology where possible to maximize data access and retrieval\r\n\r\n\r\n\r\nOther\r\n\r\n\r\n\r\n Performs other related leadership duties as required\r\n\r\n\r\n\r\n MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. \r\nExperience: Six years of administrative staff or professional work. \r\nNotes: \r\n1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. \r\n2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience. \r\n3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. \r\n4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. \r\n DESIRED OR PREFERRED QUALIFICATIONS \r\n Experience building consensus among stakeholders within mission-driven organizations, including examples of how you incorporated feedback, supported strategic decision-making, and maintained professionalism and integrity in challenging situations\r\n Demonstrated ability to mentor and lead junior colleagues\r\n Experience managing multiple competing priorities or projects in a fast-paced work environment\r\n Experience using written and verbal communication skills in a professional setting\r\n Experience building document management systems including use of software i.e. Airtable, for that building\r\n Commitment to standing up Maryland's paid family and medical leave program.\r\n\r\nYou'll fit right in at FAMLI if:\r\n\r\n\r\n You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization\r\n You're a strong and inclusive leader who works well with people\r\n You're an excellent collaborator\r\n You are excited about solving complex human and organizational issues\r\n You're an organized person who has experience coordinating complex projects\r\n You're great at delegating ownership to capable people\r\n\r\n\r\n LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r\n SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have impact on whether or not a candidate is offered employment\r\n SELECTION PROCESS All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.\r\n\r\n\r\nA resume may ba attached as supplemental information, however, only the information provided in the application will be review and considered in the evaluation process. Please upload one Word or PDF file that includes your combined cover letter and resume using the 'Transcript' upload function, or via the JobAps 'Other' tab.\r\n EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.\r\n BENEFITS This is a full-time, permanent position and eligible for full State benefits, which include:\r\n\r\n\r\n\r\n\r\n Flexible hours and hybrid teleworking\r\n Paid holidays 12-13 per year\r\n Generous paid leave package (annual, sick, personal, and compensatory leave)\r\n State Pension ('defined benefits' plan)\r\n Tax-deferred supplemental retirement savings plans (401 (k) and 457)\r\n Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services\r\n Flexible Spending Account plans for Health Care and Daycare\r\n State Employees Credit Union\r\n\r\nTo learn more, please click this link:STATE OF MARYLAND BENEFITS\r\n\r\n\r\n FURTHER INSTRUCTIONS Please contact ... for additional information concerning this recruitment. Online applications are strongly preferred. A resume may be attached as supplemental information, however, only the information provided in the application will be review and considered in the evaluation process; please upload one Word or PDF file that includes your combined cover letter and resume to the JobAps 'Other' tab.\r\n\r\n\r\nU.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD214 verifying honorable discharge form service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.\r\n\r\n\r\nIf you are unable to apply online, or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\n\r\n\r\nPLEASE DO NOT FAX EMAIL UNSOLICITED DOCUMENTATION.\r\n\r\n\r\nCompleted applications required documentation, and any required addendums may be mailed to:\r\n\r\n\r\nMaryland Department of Labor\r\nATTN: Tiffany Lott-Mallard #2...\r\n100 S. Charles Street\r\nBaltimore, Maryland 21201\r\n\r\n\r\nFor additional information, please contact Tiffany Lott-Mallard at ... or email ...\r\n\r\n\r\nThe MD State Application Form can be found online.\r\n\r\n\r\nTTY Users: Call via Maryland Relay\r\n\r\n\r\nAs an equal opportunity employer, Maryland committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r\n