Plan Analysis Assistant Manager

Introduction

\nMaryland's\nFamily and Medical Leave Insurance (FAMLI) program makes sure all workers in\nMaryland have paid time off for medical and family reasons. FAMLI is a social\ninsurance system covering 2.6 million workers and 180,000 employers, delivered\nas a digitally native, public-facing service. We're in the early stages of\nbuilding something as big and as far-reaching as unemployment insurance or a\nnew health department. We know that delivering services primarily through a\nwebsite, over the Internet, is a new way of doing business in government.\nAs\nthe Insurance Plan Compliance Team, we work collaboratively with other teams\nwithin the FAMLI Division, including Digital Services, Public Engagement,\nEmployer Services, and Claims and Benefits to serve the Insurance Plan\nparticipants in the most effective and efficient manner.\nThe\nPlan Analysis Assistant Manager will work closely with the Manager of Insurance\nPlan Analysis to service all Private Insurance Plans, ensuring they are in\ncompliance with FAMLI laws, regulations, and prescribed guidance; and provide\ntraining and direct supervision of the daily activities of the Insurance Plan\nAnalysts.\n\n\n\nThis is a Management Service position that\nserves at the pleasure of the Appointing Authority.\n\n\n\n

GRADE

19\n

LOCATION OF POSITION

100 S. Charles Street\nBaltimore, Maryland 21201\n

Main Purpose of Job

The Plan Assistant Manager serves in a supervisory role under the Insurance Plan\nCompliance Directorate within the Division of Family and Medical Leave Insurance\n(FAMLI) of the Maryland Department of Labor (MDOL). This position reports directly to\nthe Manager of Insurance Plan Analysis. This position is responsible for ensuring plan\nanalysts are appropriately trained regarding laws, regulations and prescribed guidance\nrelating to reviewing, approving, and/or denial of Insurance Plan Applications. This\nposition also manages the day-to-day activities of the plan analysts including, but not\nlimited to coordination of leave, monitoring of work flow, and the ability to service private\ninsurance plans assigned to them. The Unit is primarily responsible for ensuring all\ninsurance plans operate in compliance with the laws, regulations and prescribed guidance\npromulgated by FAMLI. This position may need to collaborate routinely with other teams\nwithin the FAMLI Division, including Digital Services, Public Engagement, Employer\nServices, and Claims and Benefits in order to serve the insurance plan participants in the\nmost effective and efficient manner. This position will provide training and direct\nsupervision of the day-to-day activities of the plan analysts, making sure they have the\ntools needed to be effective in carrying out their job responsibilities. This role will also\nserve as a subject matter expert in insurance plan compliance, develop SOPs and\nworkflows, recruit plan analyst positions, and contribute to the development of private\ninsurance plan compliance activities for the directorate.

POSITION DUTIES

\nDuties of this position\ninclude but are not limited to:\n Hire and supervise staff of plan analysts. Ensure analysts\nhave knowledge of the laws, regulations and prescribed guidance relating to\nFAMLI Plans through proper training, and ensure appropriate application in\ntheir administration and servicing of Insurance Plans.\n\nConduct\nrequired performance reviews of analysts, oversee leave, timesheets, and other\nrequired supervisory activities over staff.\n\nUtilize\navailable Digital Services tools to determine if Plan Analysts are\nappropriately servicing Insurance Plans at the initial application stage and\nonce Insurance Plans have been approved.\n\nMay\nbe asked to perform the duties of analysts if the volume of work exceeds\nexpected levels.\n\nMeets\nwith Manager of Insurance Plan Analysis routinely to discuss emerging issues or\nbest practices for servicing Insurance Plans, including, but not limited to,\nstaffing issues.\n\nDevelops\nSOPs, workflows, and other compliance-related documents and activities\nassociated with overseeing private insurance plans.\n\nDevelops\nSOPs, workflows, and documentation associated with private insurance plan\napplications.\n\nWorks\ncollaboratively with Employer Services and Claims & Benefits directorates\nto cross-check information regarding employer compliance with the FAMLI\nprogram.\n

MINIMUM QUALIFICATIONS

Education:\n A Bachelor's degree from an\naccredited college or university \nExperience:\nFive (5) years of professional experience,\nincluding three (3) years of management responsibilities in developing or\nimplementing policies and/or programs.\n

DESIRED OR PREFERRED QUALIFICATIONS

Desired or Preferred Qualifications\n\n\nThoughtful\nlistener, a strategic thinker, and respectful consensus builder with the\nability to understand mission-driven organizations, with unquestionable\nintegrity.\n\nDemonstrated\nability to mentor and lead junior colleagues.\n\nStrong\norganizational skills, a flexible work style, and ability to manage multiple\nchallenging projects simultaneously in a fast-paced work environment.\n\nExcellent\nwritten and verbal communication skills.\n\nDemonstrated\nexperience with insurance policy analysis/servicing, claims handling, or state\ninsurance regulations.\n\n\nCommitment\nto standing up Maryland's paid family and medical leave program.\n\nExperience in paid leave, unemployment insurance, workers compensation or any other benefits administration program.\nIntermediate skill level for Salesforce, Excel, and Google Sheets.\n\n\n\n\nYou'll fit right in at FAMLI if:\n\nYou value autonomy in\nyour work, strive to achieve mastery in your field, and are energized by\nworking for a mission-driven organization\n\nYou are a strong and\ninclusive leader who works well with others\n\nYou are an excellent\ncollaborator\n\nYou are excited about\nsolving complex human and organizational issues\n\nYou are an organized\nperson who has experience coordinating complex projects\n You're great at delegating ownership to capable\npeople\n\n\n

SPECIAL REQUIREMENTS

All candidates are\nsubject to a background check against files maintained by the Division of\nUnemployment Insurance (Labor/DUI) to determine whether any monies are owed to\nLabor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid\ndebt may have an impact on whether or not a candidate is offered employment.\n

SELECTION PROCESS

Please make sure you provide enough information on your\napplication to show that you meet the qualifications for this\nrecruitment.All information concerning the\nqualifications, including any required documentation, must be submitted and\nreceived by the closing date. Information submitted after this date will not be\nconsidered. Applications that meet minimum and/or selective qualifications will\nbe referred to the hiring unit for interview selection. Units will select those\ncandidates most closely demonstrating the qualifications for the interview.\n\nPlease note: A resume is required in\naddition to completing the application in its entirety.\n\nA resume and cover letter\nmust be included with your application.Please upload one Word or PDF file that includes your combined\nresume and cover letter using the "Transcript" upload function or via the\nJobAps "Other" tab.\n

EXAMINATION PROCESS

The\nassessment may consist of a rating of your education, training, and experience\nrelated to the requirements of the position.It is important that you\nprovide complete and accurate information on your application.Please\nreport all experience and education that is related to this position.\nThe examination for this recruitment\nwill be an evaluation and rating of the information provided on your\napplication. Therefore, it is essential that the application is filled out\ncompletely and accurately, listing all relevant education and experience,\naddressing the specific qualifications shown above and submitting any required\ndocumentation (diploma, transcript, certification, license, etc.). Please\ninclude clear, detailed and specific information on your application regarding\nexperience qualifications related to the minimum qualifications, desired,\nand/or selective qualifications of the position.\n\n*Please note that your\nanswers on the supplemental questionnaire must correspond to the information\nprovided on your application to receive credit.\n

BENEFITS

This is a full-time, permanent\nposition and eligible for full State benefits, which include:\n Flexible hours and hybrid\nteleworking\n Paid holidays 12-13 per\nyear\n Generous paid leave package\n(annual, sick, personal and compensatory leave)\n State Pension ('defined\nbenefit' plan) \n Tax-deferred supplemental\nretirement savings plans (401(k) and 457)\n Comprehensive, subsidized\nhealth, dental and prescription plans with little to no deductibles, free\ngeneric prescriptions, and free preventative health services\n Flexible Spending Account\nplans for Health Care and Daycare\n State Employees Credit Union\n\nTo learn more, please click\nthis link STATE OF MARYLAND BENEFITS\n

FURTHER INSTRUCTIONS

The online\napplication is STRONGLY preferred. However, if you are unable to apply online,\nor having difficulty with your login or password, please contact DBM's Helpdesk\ndirectly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and\nweekends). After business hours, please submit an email request to\....\nU.S.Military\nVeterans may qualify for additional bonus points towards certification. Any job\noffer will be contingent on the candidate providing a U.S. Military form DD 214\nverifying honorable discharge from service prior to starting employment (and\nmay be requested prior to interview).Permanent State employees do not\nneed to submit proof of Veterans' status.\nIf you encounter\ndifficulty attaching required or optional documentation, you may contact Erika\nLeonard-Anderson via email to .... Please be\nsure to include your name, identification number (Easy ID#) and job\nannouncement number on any documentation to ensure timely processing.\nPLEASE DO NOT FAX OR\nEMAIL UNSOLICITED DOCUMENTATION\nCompleted\napplications, required documentation, and any required addendums may be mailed\nto:\nMaryland\nDepartment of Labor / Office of Administration\nAttn: Erika\nLeonard-Anderson 2...\n100 S. Charles Street, 5th Floor\nBaltimore, MD 21201\nThe MD State\nApplication Form can be found online\nMaryland Department\nof Labor, Licensing and Regulation is an equal opportunity employer. It is the\npolicy of MD Labor that all persons have equal opportunity and access to\nemployment opportunities, services, and facilities without regard to race,\nreligion, color, sex, age, national origin or ancestry, marital status,\nparental status, sexual orientation, disability or veteran status.\n