Plan Analysis Assistant Manager (Program Manager I) - #26-005476-0016

Introduction MarylandsFamily and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a socialinsurance system covering 2.6 million workers and 180,000 employers, deliveredas a digitally native, public-facing service. Were in the early stages ofbuilding something as big and as far-reaching as unemployment insurance or anew health department. We know that delivering services primarily through awebsite, over the Internet, is a new way of doing business in government.Asthe Insurance Plan Compliance Team, we work collaboratively with other teamswithin the FAMLI Division, including Digital Services, Public Engagement,Employer Services, and Claims and Benefits to serve the Insurance Planparticipants in the most effective and efficient manner.ThePlan Analysis Assistant Manager will work closely with the Manager of InsurancePlan Analysis to service all Private Insurance Plans, ensuring they are incompliance with FAMLI laws, regulations, and prescribed guidance; and providetraining and direct supervision of the daily activities of the Insurance PlanAnalysts.

This is a Management Service position thatserves at the pleasure of the Appointing Authority.

GRADE 19 LOCATION OF POSITION 100 S. Charles Street Baltimore, Maryland 21201 Main Purpose of Job The Plan Assistant Manager serves in a supervisory role under the Insurance PlanCompliance Directorate within the Division of Family and Medical Leave Insurance(FAMLI) of the Maryland Department of Labor (MDOL). This position reports directly tothe Manager of Insurance Plan Analysis. This position is responsible for ensuring plananalysts are appropriately trained regarding laws, regulations and prescribed guidancerelating to reviewing, approving, and/or denial of Insurance Plan Applications. Thisposition also manages the day-to-day activities of the plan analysts including, but notlimited to coordination of leave, monitoring of work flow, and the ability to service privateinsurance plans assigned to them. The Unit is primarily responsible for ensuring allinsurance plans operate in compliance with the laws, regulations and prescribed guidancepromulgated by FAMLI. This position may need to collaborate routinely with other teamswithin the FAMLI Division, including Digital Services, Public Engagement, EmployerServices, and Claims and Benefits in order to serve the insurance plan participants in themost effective and efficient manner. This position will provide training and directsupervision of the day-to-day activities of the plan analysts, making sure they have thetools needed to be effective in carrying out their job responsibilities. This role will alsoserve as a subject matter expert in insurance plan compliance, develop SOPs andworkflows, recruit plan analyst positions, and contribute to the development of privateinsurance plan compliance activities for the directorate. POSITION DUTIES Duties of this positioninclude but are not limited to: Hire and supervise staff of plan analysts. Ensure analystshave knowledge of the laws, regulations and prescribed guidance relating toFAMLI Plans through proper training, and ensure appropriate application intheir administration and servicing of Insurance Plans. Conductrequired performance reviews of analysts, oversee leave, timesheets, and otherrequired supervisory activities over staff. Utilizeavailable Digital Services tools to determine if Plan Analysts areappropriately servicing Insurance Plans at the initial application stage andonce Insurance Plans have been approved. Maybe asked to perform the duties of analysts if the volume of work exceedsexpected levels. Meetswith Manager of Insurance Plan Analysis routinely to discuss emerging issues orbest practices for servicing Insurance Plans, including, but not limited to,staffing issues. DevelopsSOPs, workflows, and other compliance-related documents and activitiesassociated with overseeing private insurance plans. DevelopsSOPs, workflows, and documentation associated with private insurance planapplications. Workscollaboratively with Employer Services and Claims & Benefits directoratesto cross-check information regarding employer compliance with the FAMLIprogram. MINIMUM QUALIFICATIONS Education: A Bachelors degree from anaccredited college or university Experience: Five (5) years of professional experience,including three (3) years of management responsibilities in developing orimplementing policies and/or programs. DESIRED OR PREFERRED QUALIFICATIONS Desired or Preferred Qualifications Thoughtfullistener, a strategic thinker, and respectful consensus builder with theability to understand mission-driven organizations, with unquestionableintegrity. Demonstratedability to mentor and lead junior colleagues. Strongorganizational skills, a flexible work style, and ability to manage multiplechallenging projects simultaneously in a fast-paced work environment. Excellentwritten and verbal communication skills. Demonstratedexperience with insurance policy analysis/servicing, claims handling, or stateinsurance regulations. Commitmentto standing up Marylands paid family and medical leave program.
Experience in paid leave, unemployment insurance, workers compensation or any other benefits administration program. Intermediate skill level for Salesforce, Excel, and Google Sheets.
Youll fit right in at FAMLI if: You value autonomy inyour work, strive to achieve mastery in your field, and are energized byworking for a mission-driven organization You are a strong andinclusive leader who works well with others You are an excellentcollaborator You are excited aboutsolving complex human and organizational issues You are an organizedperson who has experience coordinating complex projects Youre great at delegating ownership to capablepeople SPECIAL REQUIREMENTS

All candidates aresubject to a background check against files maintained by the Division ofUnemployment Insurance (Labor/DUI) to determine whether any monies are owed toLabor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaiddebt may have an impact on whether or not a candidate is offered emplo yment.

SELECTION PROCESS

Please make sure you provide enough information on yourapplication to show that you meet the qualifications for thisrecruitment. All information concerning thequalifications, including any required documentation, must be submitted andreceived by the closing date. Information submitted after this date will not beconsidered. Applications that meet minimum and/or selective qualifications willbe referred to the hiring unit for interview selection. Units will select thosecandidates most closely demonstrating the qualifications for the interview.

Please note: A resume is required inaddition to completing the application in its entirety.

**A resume and cover lettermust be included with your application. Please upload one Word or PDF file that includes your combinedresume and cover letter using the Transcript upload function or via theJobAps Other tab.

EXAMINATION PROCESS

Theassessment may consist of a rating of your education, training, and experiencerelated to the requirements of the position. It is important that youprovide complete and accurate information on your application. Pleasereport all experience and education that is related to this position.

The examination for this recruitmentwill be an evaluation and rating of the information provided on yourapplication. Therefore, it is essential that the application is filled outcompletely and accurately, listing all relevant education and experience,addressing the specific qualifications shown above and submitting any requireddocumentation (diploma, transcript, certification, license, etc.). Pleaseinclude clear, detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications, desired,and/or selective qualifications of the position.

***Please note that youranswers on the supplemental questionnaire must correspond to the informationprovided on your application to receive credit.

BENEFITS

This is a full-time, permanentposition and eligible for full State benefits, which include:

Flexible hours and hybridteleworking

Paid holidays 12-13 peryear

Generous paid leave package(annual, sick, personal and compensatory leave)

State Pension ("definedbenefit" plan)

Tax-deferred supplementalretirement savings plans (401(k) and 457)

Comprehensive, subsidizedhealth, dental and prescription plans with little to no deductibles, freegeneric prescriptions, and free preventative health services

Flexible Spending Accountplans for Health Care and Daycare

State Employees Credit Union

To learn more, please clickthis link STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS

The onlineapplication is STRONGLY preferred. However, if you are unable to apply online,or having difficulty with your login or password, please contact DBM's Helpdeskdirectly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays andweekends). After business hours, please submit an email request ....

U.S. MilitaryVeterans may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview). Permanent State employees do notneed to submit proof of Veterans status.

If you encounterdifficulty attaching required or optional documentation, you may contact ErikaLeonard-Anderson via email to .... Please besure to include your name, identification number (Easy ID#) and jobannouncement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OREMAIL UNSOLICITED DOCUMENTATION

Completedapplications, required documentation, and any required addendums may be mailedto:

MarylandDepartment of Labor / Office of Administration
Attn: ErikaLeonard-Anderson 2...
100 S. Charles Street, 5th Floor
Baltimore, MD 21201

The MD StateApplication Form can be found online

Maryland Departmentof Labor, Licensing and Regulation is an equal opportunity employer. It is thepolicy of MD Labor that all persons have equal opportunity and access toemployment opportunities, services, and facilities without regard to race,religion, color, sex, age, national origin or ancestry, marital status,parental status, sexual orientation, disability or veteran status.