Customer Service Jobs in Albany, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative, Specialized Services Bagster
- Albany, NY
- 5 days ago
- Albany, NY
- 5 days ago
in Claims (AIC)+ Chartered Property Casualty Underwriter (CPCU)**BENEFITS:**+ Medical, dental, vision, basic l...
You will inform the field of daily customer service promotions along with providing them with error free orders....
Our client is seeking a Customer Service Representative in Remote opportunity. Role Description Retail Customer Service Placing order for water gallons, inquiry, delivery related calls etc....
Customer Service Representative
- Amsterdam, NY (22 miles from Albany, NY)
- 11 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 11 days ago
Description & Requirements Job Description Customer Service Representative We are in search of a Customer Service Representative to join our growing team....
Health Insurance Enrollment Specialist
- Menands, NY (5 miles from Albany, NY)
- 13 days ago
- Menands, NY (5 miles from Albany, NY)
- 13 days ago
Customer service experience in a medical or insurance field. Experience working with nonprofit organizations, community groups. Conditions of Employment Grant funded position....
Customer Service Representative (Insurance) - Albany or Schoharie
- Albany, NY
- 18 days ago
- Albany, NY
- 18 days ago
Provide in-house customer service to clients as assigned and requested....
This role provides guidance and advice to less experienced Customer Service Representatives....
This role provides guidance and advice to less experienced Customer Service Representatives....
Retail Customer Service Associate
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 579 Troy Schenectady Rd, Latham,...
Loss Prevention Customer Service Associate II
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - UniFirst
- Watervliet, NY (4 miles from Albany, NY)
- 90+ days ago
- Watervliet, NY (4 miles from Albany, NY)
- 90+ days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
PFS Customer Service Associate
- Saratoga Springs, NY (21 miles from Albany, NY)
- 90+ days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 90+ days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Albany, NY
Highest Education Level
Customer Services in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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