Customer Service Jobs in Nova Scotia
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Bilingual Customer Service Insurance Advisor - Halifax
- Halifax, NS
- 11 days ago
- Halifax, NS
- 11 days ago
Please send your resume to ... with the subject line "Customer Service Representative - Halifax" or apply directly to this job posting....
Call Center Customer Service Representative
- Edwardsville, NS
- 11 days ago
- Edwardsville, NS
- 11 days ago
Previous customer service experience is preferred. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based....
Contact Center Customer Service Representative
- Edwardsville, NS
- 11 days ago
- Edwardsville, NS
- 11 days ago
We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO contact center....
Bilingual Customer Service Insurance Advisor - Hybrid
- Timberlea, NS
- 18 days ago
- Timberlea, NS
- 18 days ago
To apply, send your updated resume to ... with the subject line " Bilingual Customer Service Insurance Advisor" Advantages Why join our team?...
We are looking for customer service agents to join our rapidly growing team!...
We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Customer Service Representative, Bilingual (French)
- Halifax, NS
- 45+ days ago
- Halifax, NS
- 45+ days ago
The Canadian Contact Center is seeking Bilingual Customer Service Representatives to join our dynamic team....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Nova Scotia
Highest Education Level
Customer Services in Nova Scotia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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