Customer Service Jobs in District of Columbia
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative, Life Contact Center
- Washington, DC
- 23 hours ago
- Washington, DC
- 23 hours ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkYou will inform the field of daily customer service promotions along with providing them with error free orders....
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Job Title Remote Customer Service Associate What does a successful Remote Customer Service Associate do at Fiserv?...
Remote WorkBilingual Spanish Call Center Customer Service Representative
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
**Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best!...
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
service....
customer service procedures; and using various software applications....
You will be the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration....
Remote WorkDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in District of Columbia
Highest Education Level
Customer Services in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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