Claims Manager - General Liability and Non-Litigation

at Sedgwick in Boise, Idaho, United States

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Claims Manager General Liability and Non-Litigation

PRIMARY PURPOSE : To lead and oversee the non-litigated General Liability claims operations for a Large National Client by managing operational leadership teams, driving technical consistency, supporting claim quality initiatives, and ensuring high-quality claim and client outcomes. Has direct responsibility for 25-49 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Non-Litigation Operations Leadership

+ Oversees day-to-day operations of the non-litigated General Liability claims program for a Large National Client.

+ Provides leadership and direction to Non-Litigation Team Leaders responsible for claim inventory management and examiner performance.

+ Maintains oversight of the full non-litigated GL claim inventory and operational performance across the program.

+ Monitors operational metrics including inventory management, closure rates, cycle time, claim quality, pending management, and customer service outcomes.

+ Ensures compliance with client handling instructions, jurisdictional requirements, corporate standards, and best practices.

Leadership & Team Management

+ Directly supervises Non-Litigation Team Leaders supporting the Large National Client GL program.

+ Provides indirect oversight for non-litigated claim examiner teams.

+ Supports staffing strategy, succession planning, colleague development, and performance management within the non-litigation organization.

+ Provides coaching, technical guidance, and leadership support to strengthen claim handling quality and operational consistency.

+ Promotes a collaborative, accountable, and client-focused culture across the non-litigation teams.

Technical & Claim Oversight

+ Supports consistency in liability analysis, investigation quality, reserving practices, and claim resolution strategies.

+ Partners with Team Leaders and examiners to drive timely and effective claim resolution.

+ Identifies trends, operational