Insurance Product Management Principal - Supplemental Benefit Operations

at Humana in Boise, Idaho, United States

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The Insurance Product Management Principal manages insurance product offerings for each market and customer need. The Insurance Product Management Principal provides strategic guidance to functional team(s).

The Supplemental Benefits Operations ( SBO ) team within Humanas Enterprise Growth organization manages Medicare Mandatory Supplemental Benefits (MSBs) that shape member experience, operational performance, and regulatory outcomes. You will be a Principal Individual Contributor and the Directors primary partner and execution lead for the Humana hearing benefit and other supplemental benefits.

Reporting to the Director of Supplemental Benefits Operations, you will translate strategy into execution-supporting the design, implementation, optimization, and governance of the hearing benefit across its full lifecycle. You will operate with a high degree of autonomy, leading complex bodies of work and influencing cross-functional teams. Additionally, you will serve as a recognized subject-matter expert. Throughout, you will remain aligned to the Directors strategic direction and priorities.

This position partners with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.

Key Responsibilities

Strategic Support & Execution Leadership

+ Be the Directors primary partner in implementing, shaping and advancing the strategy and roadmap for the hearing benefit

+ Translate strategic direction into clear execution plans, workstreams, and cross-functional deliverables

+ Develop analyses, options, and recommendations to inform leadership decision-making

+ Support evolution of the hearing benefit as a scalable supplemental benefit capability

Benefit Design, Implementation & Regulatory Execution

+ Implement benefit design and structural changes in consideration of CMS regulations and team goals

+ Oversee benefit configuration, system setup, testing coordination, and quality assurance

+ Provide subject-matter expertise on regulatory requirements and implementation best practices

+ Support audit readiness, compliance reviews, and documentation accuracy

Operational Excellence & Continuous Improvement

+ Identify opportunities to improve member experience, operational efficiency, and benefit clarity

+ Drive continuous improvement plans using performance data