Operations Team Lead - SPOC Mortgage Loss Mitigation
- Adecco USA, Inc.
- Jacksonville, Florida
- Full Time
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Operations Team Lead - SPOC Mortgage Loss Mitigation
Business Operations and Management
$ 30 / Hour
location_on
Jacksonville, Florida
acute
Contract/Temporary
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JOB ON CANDIDATE PORTAL
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Adecco is assisting a local client recruiting for an Operations Team Lead - SPOC Mortgage Loss Mitigation position in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with apany that promotes professional development, values accuracy and customermitment, and offers a collaborative environment. If you are interested and you meet the qualifications listed below, now!
Job Summary:
The Operations Team Lead - Mortgage Loss Mitigation supports the daily operations of the Sr. Collections team (also known as Single Point of - SPOC) by providing hands-on leadership, subject matter expertise, and operational oversight. This role serves as the primary escalation point forplex loss mitigation and delinquency scenarios while guiding team performance, workflow, and quality.
In addition to performing escalated loss mitigation activities, the Operations Team Lead partners closely with leadership to ensure adnce to investor, regulatory, andpany requirements. This position plays a critical role in coaching and developing Sr. Collections Specialists, driving operational consistency, and contributing to a high-performing, customer-focused loss mitigation environment.. An ideal candidate will have a minimum of 3 years' experience in a Lead role supporting collections, loss mitigation or mortgage servicing.
Responsibilities for the Operations Team Lead includes but not limited to:
Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities to ensure service level agreements and performance objectives are met.
Act as the escalation point forplex or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation options, disputed accounts, bankruptcy-related matters, and regulatory or investor concerns.
Perform inbound and outbound SPOC customer outreach on escalated accounts, modeling best practices in customermunication, negotiation, andpliance.
Partner with leadership to monitor key performance indicators (KPIs), identify trends, and provide insights or rmendations to improve team oues and borrower experience.
Support onboarding, training, coaching, and mentoring of new and existing Senior Collections Specialists, including side-by-side support and refresher training on systems, policies, and investor guidelines.
Serve as a subject matter expert for SPOC processes, investor programs (FHA, VA, FNMA, FHLMC), and loss mitigation options such as forbearance, loan modification, short sale, and deed in lieu.
Review account activity, documentation, and notes to ensure accuracy,pleteness, andpliance with regulatory, investor, andpany standards.
Assist with workflow coordination, daily questions, and issue resolution during supervisor absences or peak volume periods.
Contribute to process improvement initiatives, audits, special projects, and operational reviews as assigned.
REQUIREMENTS:
Associates or Bachelors degree preferred or High school diploma or equivalent with a minimum of 3 years' experience in a Lead role supporting collections, loss mitigation or mortgage servicing.
5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections.
Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred.
Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices.
Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC.
Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements.
Demonstrated ability to handleplex borrower interactions with professionalism, empathy, and strong negotiation skills.
Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach.
Strong analytical skills with the ability to interpretplex account scenarios and make sound rmendations.
Excellent verbal and writtenmunication skills with strong active listening and problem-solving capabilities.
Exceptional time management andanizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail andmitment to maintaining accurate,pliant documentation.
Proficient in Microsoft Office applications and mortgage servicing systems.
Ability tomunicate effectively and build relationships with team members and stakeholders at all levels of theanization.
What's in this Operations Team Lead position for you?
Pay: $30.00 per hour
Temp
ONSITE: Jacksonville, FL
M-F: 11 AM - 8 PM PST
Weekly paycheck
Dedicated Onboarding Specialist & Recruiter
Access to ADECCO'S ASPIRE ACADEMY with thousands of free upskilling courses
This Operations Team Lead role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Jacksonville, FL, today!
Pay Details: $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...884
Operations Team Lead - SPOC Mortgage Loss Mitigation
Business Operations and Management
$ 30 / Hour
location_on
Jacksonville, Florida
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Adecco is assisting a local client recruiting for an Operations Team Lead - SPOC Mortgage Loss Mitigation position in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with apany that promotes professional development, values accuracy and customermitment, and offers a collaborative environment. If you are interested and you meet the qualifications listed below, now!
Job Summary:
The Operations Team Lead - Mortgage Loss Mitigation supports the daily operations of the Sr. Collections team (also known as Single Point of - SPOC) by providing hands-on leadership, subject matter expertise, and operational oversight. This role serves as the primary escalation point forplex loss mitigation and delinquency scenarios while guiding team performance, workflow, and quality.
In addition to performing escalated loss mitigation activities, the Operations Team Lead partners closely with leadership to ensure adnce to investor, regulatory, andpany requirements. This position plays a critical role in coaching and developing Sr. Collections Specialists, driving operational consistency, and contributing to a high-performing, customer-focused loss mitigation environment.. An ideal candidate will have a minimum of 3 years' experience in a Lead role supporting collections, loss mitigation or mortgage servicing.
Responsibilities for the Operations Team Lead includes but not limited to:
Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities to ensure service level agreements and performance objectives are met.
Act as the escalation point forplex or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation options, disputed accounts, bankruptcy-related matters, and regulatory or investor concerns.
Perform inbound and outbound SPOC customer outreach on escalated accounts, modeling best practices in customermunication, negotiation, andpliance.
Partner with leadership to monitor key performance indicators (KPIs), identify trends, and provide insights or rmendations to improve team oues and borrower experience.
Support onboarding, training, coaching, and mentoring of new and existing Senior Collections Specialists, including side-by-side support and refresher training on systems, policies, and investor guidelines.
Serve as a subject matter expert for SPOC processes, investor programs (FHA, VA, FNMA, FHLMC), and loss mitigation options such as forbearance, loan modification, short sale, and deed in lieu.
Review account activity, documentation, and notes to ensure accuracy,pleteness, andpliance with regulatory, investor, andpany standards.
Assist with workflow coordination, daily questions, and issue resolution during supervisor absences or peak volume periods.
Contribute to process improvement initiatives, audits, special projects, and operational reviews as assigned.
REQUIREMENTS:
Associates or Bachelors degree preferred or High school diploma or equivalent with a minimum of 3 years' experience in a Lead role supporting collections, loss mitigation or mortgage servicing.
5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections.
Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred.
Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices.
Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC.
Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements.
Demonstrated ability to handleplex borrower interactions with professionalism, empathy, and strong negotiation skills.
Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach.
Strong analytical skills with the ability to interpretplex account scenarios and make sound rmendations.
Excellent verbal and writtenmunication skills with strong active listening and problem-solving capabilities.
Exceptional time management andanizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail andmitment to maintaining accurate,pliant documentation.
Proficient in Microsoft Office applications and mortgage servicing systems.
Ability tomunicate effectively and build relationships with team members and stakeholders at all levels of theanization.
What's in this Operations Team Lead position for you?
Pay: $30.00 per hour
Temp
ONSITE: Jacksonville, FL
M-F: 11 AM - 8 PM PST
Weekly paycheck
Dedicated Onboarding Specialist & Recruiter
Access to ADECCO'S ASPIRE ACADEMY with thousands of free upskilling courses
This Operations Team Lead role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Jacksonville, FL, today!
Pay Details: $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...884
Job ID: 521976845
Originally Posted on: 5/21/2026
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