Claims Processor

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims Processor Key Roles As a Claims Processor, you are the first point of contact for the policyholder. You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA's. Key responsibilities (including but not limited to) Taking in-bound calls from customers relating to new and existing claims Capture all information regarding the claim accurately and promptly. Assessing claim details and arranging settlement promptly and efficiently Keeping an accurate record of all actions carried out i.e. all telephone conversations must be suitably detailed Offering advice to customers on the process and what to expect Delivering a positive service, with an empathic ear where necessary Contributing toward the success of team and individual SLA's Assisting Team Leader and other team members to nurture an excellent team environment. Provide recommendations to team management on how to improve process, service, and customer experience. Working to achieve agreed metrics in settlement rates, calls answered, claims completions . Qualifications/Skills Minimum competency requirements progressing towards APA/CIP Qualification Excellent customer service experience and skills High level of proficiency in Word, Excel, and PowerPoint High level interpersonal and communication (verbal/written) skills Effective time management Strong organizational and accuracy skills with attention to detail Results/Target driven Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.