Area Manager

Title: Area Manager

Division: Affordable Housing

Status: Exempt

Supervises: Site Staff and Property Managers

PURPOSE

According to prescribed policies and procedures of the organization including all applicable local, state, federal, HUD, and LIHTC regulations and under general supervision of the Regional Vice President, in addition to direct oversight of assigned properties, assumes responsibility for operational and financial aspects of each assigned property in the designated area.

ESSENTIAL FUNCTIONS

In addition to the responsibilities defined in the Senior Manager Job Profile, the Area Manager will also perform the following:

• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with residents, co-workers, owners, management, community leaders, vendors, Central Office and service providers.
• Hires, trains, supervises, develops, recognizes and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
• Prepares, processes and manages the contract renewals for all communities assigned. Ensures approved rents (LIHTC, HUD, voucher increases) are implemented at both the HUD sites and the LIHTC sites in portfolio.
• Assists in submission of project-based voucher renewals for all communities in current portfolio that requires such submissions.
• Ensures all KPIs are achieved per policy and adheres to the correction action steps when sites are not meeting expectations.
• Revenue is achieved through the timely submission of rent increases and achieving expected occupancy.
• Review leasing activities and practices to ensure they meet all applicable fair housing laws.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same.
• Ensures successful MORs and NSPIREs across the portfolio
• Resolves resident relation issues, ensuring Open Lines are successfully closed within the expected timeline.
• Complete monthly review of financials and develops corrective action plans when applicable.
• Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance
• Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations.
• Prepares and conducts meetings that develop and engage team members while providing skills and tools to help them be successful.
• Ensures team members stay current on required trainings.
• Completes Property Audit Checklist (PAC) quarterly for all assigned properties in portfolio.

EXPECTATIONS

• Management oversight of up to 10 communities, including at least one community with direct management responsibility in a Property Manager role.
• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Completes all assigned annual training and education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Must be knowledgeable and adhere to fair housing laws.
• Properties operate at or above budgeted Net Operating Income.
• Ensures that all properties meet all Fair Housing Standards, Waiting List Standards, Qualification and Certification Rules. Maintains Tenant Files in organized manner. MOR score or State Agency Reviews are possible indicators.
• Yardi scores at or above company standards.
• Properties are maintained properly interior and exterior. REAC score or State Agency Reviews are possible indicators.
• Properties meet or exceed Occupancy standards. Reports are submitted in a timely manner.
• Ensures that all HUD annual contract renewal packages are completed accurately and submitted timely.
• Works with Asset Management to ensure the highest possible rents are implemented at all LIHTC sites assigned
• All responsibilities are carried out in a manner consistent with National Church Residences Core Values of Purposeful Services, Compassion, Equity & Inclusion, Excellence and Servant Leadership.
• Achieve acceptable Resident Satisfaction score as measured.
• Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required
• Oversees and implements National Church Residences initiatives timely and accurately.

• With respect to Resident Rights, ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items, drug free workplace, safe work practices, all federal, state and local regulations and laws immediately.
• Leads the team as culture advocate to achieve N^^s BHAG

• Performs other duties as assigned.

JOB SPECIFICATION SHEET Area Manager

Education: Two years of college or comparable work experience.

Experience: Management oversight experience of 1 or more subsidized communities, Two+ years at National Church Residences and two+ years of experience in a Regional or Multi-Site Management Role with at least two direct reports. Record of achievement of NOI, AR, MOR, NSPIRE and Occupancy for the previous 12 months.

Travel: 50%

Mental: Must have excellent verbal and written communication skills. Must have critical thinking and problem-solving skills as well as the ability to follow established procedures. Must have the ability to speak, read, write and understand English. Must have strong supervisory, personnel management and organizational skills. Must have ability to maintain professionalism in stressful situations

Skills: Well organized and able to work well independently. Able to coordinate well with others and professionally assist others as needed. Attentive to detail. Good communication, comprehension and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite and internet which will be demonstrated by a passing score on a computer literacy test. Must have working knowledge of computer or tablet software.

Licensure: Drivers license required. Certified Property Manager Designation or candidate status preferred.

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

R = Climbing S = Stooping Lifting/Carrying: S = 10-25 lbs.

S = Standing R = Pushing S = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

S = Walking F = Driving R = 76 plus lbs.

Consequences of Errors: Moderate monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

Working Conditions: Acceptable; some distractions. Worker is subject to work conditions that are somewhat disagreeable; elements such as noise, dust, heat and oil exist but not to the extent of being continuously disagreeable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.