Risk Management Field Director (Sr Living/Community Care)

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, on your side goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This Risk Management Field Director will support Sr Living/Community Care. Job Description Summary Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry and competition with the ability to translate those insights into leading a field risk management team that meets the needs of the Commercial Lines, E & S, and Specialty organization and our insureds? If you have these abilities and a drive to achieve financial goals, set strategic direction, lead a dynamic team of risk management professionals, and make a difference, then we want to hear from you! As a Risk Management Field Director, you'll lead a team of risk management professionals who leverage their technical expertise for a wide range of large, complex commercial and specialty products while building effective relationships with agents, insureds and underwriters. We'll count on you set operational expectations, drive results, build and maintain business relationships with underwriting partners and agencies to ensure profitable growth. You'll be responsible for the overall performance of your field team and ensure guidelines and performance metrics are met for account service and risk assessments across multiple lines of business and industries. Your primary focus will be on risk management of your designated portfolio, relationship management, and account management for your team's territory. Job Description Key Responsibilities: Develop a risk management business strategy for your respective territory and industries to ensure we are influencing the right business outcomes by driving profitability, account acquisition, risk improvement, and retention through consulting services, risk assessments, and portfolio management. Translates strategic plans into organizational direction by creating goals and timelines to meet business expectations and standards. Establishes and maintains strong business relationships with key partners across the CL, E & S and Specialty organization to service book of business in an efficient and cost-effective manner through utilizing the right resources based upon the complexity of the risk. This could be through utilizing third party data, vendor assessments, virtual reviews, and in-person activities with the goal of improved capacity, productivity, and reduction in overall cycle time. Use Portfolio Management tools to monitor loss trends, portfolio performance, risk profile improvement to adjust risk assessments and continuing service activities for continuous improvement. Proactively communicate with team, leadership, and clients to enhance relationships and trust. Directs work standards and practices. Provides business recommendations to peers and leaders for broader field implementation that meets strategic objectives . Measures and monitors risk management file quality . Leads a team of field risk management professionals with specialization in the various industries. Manage and lead research to ensure high-quality preparation for site visits, meetings, risk evaluations and recommendations. Review and evaluate work to ensure exposures are addressed and standard practices are implemented. Engage in a feedback process to improve alignment with field underwriting, technical underwriting, Claims, Reserving, Pricing, Modeling, IT, and Operations. Fosters cross-functional collaboration by establishing regular feedback sessions with key partners, share insights, challenges, and opportunities while creating solutions to enhance overall performance. Determines priorities and workflow standards for field team. Implements and monitors performance measurements to ensure effectiveness of service delivery expectations. Review and consult on more complex and escalated business to make risk management decisions based on underwriting and risk management guidelines. Ensure performance and workflow standards are met by balancing service and survey workload across field organization. Determine what type of interaction is needed to meet the needs of our customers (in person, virtually, inside team) to leverage right expertise and for maximum efficiency gains. Consult with internal and external partners on policy, customer service, sales, claims, and underwriting matters. Build and strengthen internal and external relationships through proactive planning and partnership. Promote and ensure strong agency relationships in key markets within a designed geography. Provide technical advice on complex analysis and service issues to ensure compliance with state laws and company practices. Conduct risk management assessments or marketing/agency/industry presentations. Maintain current knowledge of regulatory environment and emerging safety issues. Share industry trends and best practices with the team and peers. Lead associate talent management including coaching, performance, training, development, day-to-day workflow and organization planning, salary planning, and hiring. May perform other responsibilities as assigned . Reporting Relationships: Reports to AVP , 8-10 Direct Reports (E-H band level) Typical Skills and Experiences: Education : Undergraduate studies preferably in risk management or a related field, graduate studies preferred. License/Certification/Designation: CPCU, CSP, ARM or other industry designations preferred . Experience: Typically, 10+ years of commercial risk management and/or other related experience to include extensive technical knowledge of certain industry segments. Prefer 5+ years of management experience. Knowledge , Abilities and Skills : Comprehensive knowledge of risk management industry to include underwriting, operations, and finance. Strong business acumen with expertise in risk management within multiple industry segments . Demonstrated competency in strategic and organizational agility and leading teams. Has strong problem-solving skills and proven record of strong decision quality. Strong analytical skills and aptitude for evaluation of business performance . Ability to collaborate and build strong relationships across the organization. Can influence how we drive results, deal with ambiguity, and communicate effectively at all levels in the organization . Strong self-starter who takes the initiative in setting goals, providing clear expectations and delivering results. Extensive risk management expertise with the ability to integrate knowledge across product lines and segments . Executing business results, them through a collaborative team in risk management in partnership with underwriting. Knowledge of commercial property & casualty; insurance operations; regulatory environment; account management; data analytics to make informed business decisions, building relationships; courage; innovation; communicating effectively, engaging and motivating people; negotiation; leading an engaged workforce; influencing others; managing and improving processes; planning and organizing work. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and H uman Resource Business Partner. Values : Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility : Not Eligible (Exempt) Working Conditions : Normal office environment/WFH. Travel expectations of 35% based on field observations, broker engagement and industry obligations . ADA : The above statements cover what are generally believed to be principal and essential functions of this job . Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties . We currently anticipate accepting applications until 08/21/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here . Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at .... For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for Risk Management Field Director : $134,000.00-$259,000.00 The expected starting salary range for Risk Management Field Director : $145,000.00 - $219,000.00