Unemployment Claims Specialist - Senior

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Deliver exceptional service to both clients and state agents, consistently meeting production goals and deadlines. What you'll do Receive and prioritize claims, questionnaires, initial decisions, and other unemployment-related data. Analyze individual case information by reviewing data accessed through the computer, from documented telephone calls or document images, to determine if the facts warrant a response. Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents. Respond to state agencies with all pertinent details within the timeframe allowed by state or departmental procedures. Ensure work is accurate, complete, and processed in a timely manner with proper spelling and grammar. Initiate timely telephone calls, faxes, or emails to customers to document or relay needed information. Verify and analyze client information stored on the computer prior to calling the client to ensure each call is focused, complete, and customer satisfaction is achieved. Document details of client calls while on the phone, inputting information directly into the computer via keyboard for future review. Utilize the Noble phone system to be available to receive incoming SARC and client phone calls. Adhere to clients' service level agreements, investigate and resolve any client concerns with supervisors, other departments, and/or Account Managers in a timely manner. Perform any additional functions needed to meet the goals of the department. Overtime may be necessary in order to meet state deadlines. What experience you need Proven experience in a customer-facing role, with a strong ability to build rapport and maintain positive relationships with diverse clients and state agencies. Experience managing a high volume of cases in a production-oriented environment, consistently meeting strict deadlines and service level agreements (SLAs). Proficiency in data analysis and documentation, with keen attention to detail to ensure accuracy and compliance in all claim responses. Proficiency with desktop PC operating systems (e.g., Windows). Strong working knowledge of web browsers, specifically Google Chrome. Experience utilizing internet-based phone systems (VoIP) for client and agency communication. What could set you apart Demonstrated understanding of unemployment insurance laws, regulations, and claims processing procedures. Track record of effectively managing the entire unemployment claims lifecycle, from initial claim filing and investigation through to initial determination. We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-St. Louis-Rider Trail USA-NY-Rochester, USA-OH-Columbus-Mill Run Drive Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. 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