Network Operations Manager

Class Concept

Are you a tech-savvy leader who thrives on driving innovation, solving complex problems, and building high-performance networks? The City of Dublin is seeking a Network Operations Manager to lead our talented technical team and oversee our network and systems infrastructure's health, performance, and security.

In this hands-on leadership role, you will manage enterprise-grade networks, cutting-edge Wi-Fi systems, telecommunications, and server environments, while mentoring a team of dedicated professionals. From strategic planning and project execution to technical troubleshooting and vendor collaboration, you will be at the center of our mission to deliver fast, reliable, and secure technology services to our entire organization.

This position is primarily onsite in Dublin, Ohio, currently not offering a hybrid or work-from-home environment.

If you are ready to make an impact in a forward-thinking city that values teamwork, customer service, and innovation, we would like to hear from you.

Primary Focus

The Network Operations Manager is responsible for leading and participating in network technology and systems administration functions. This role involves maintaining and supporting data and Wi-Fi networks, telecommunication systems, server and desktop operating systems, and software. The Network Operations Manager plans and manages Innovation & Technology projects, including network solutions, system upgrades, and data center infrastructure.

Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act regulations and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities

Supervises the Network Engineer and Systems & Application Administrator roles.

Examples of Duties

Essential Functions

• Lead by example and encourage our Network Engineer and Systems & Application Administrator roles, ensuring fast and reliable network performance and efficiency.
• Lead the implementation and management of advanced telecommunications and data networks, including Wi-Fi, fiber-optic networks, and IoT/camera solutions.
• Manage system and data backups and recovery activities, ensuring our operations run efficiently and securely.
• Collaborate with vendors and third-party consultants to bring the best solutions to our organization.
• Serve as a crucial escalation point for advanced or complex IT issues, working closely with the IT Support, Network Engineer and Systems & Applications Administrator teams.
• Partner with Innovation & Technology leadership to evaluate and implement contracts, services, and solutions that drive our success.
• Work with the Information Security team to uphold and implement strong cybersecurity policies and standards.
• Plan and execute innovative technology initiatives in telecommunications, network security, infrastructure and server-delivered applications.
• Manage the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, peripheral devices, and telephony.
• Build and foster a peer network for information sharing, developing a collaborative and innovative environment.
• Take on additional exciting duties as assigned, contributing to our mission of excellence.

Typical Qualifications

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or other relevant field (Master's Degree in Information Systems or other relevant field preferred), considerable network management and helpdesk experience or any equivalent combination of education and experience.
• Considerable knowledge of databases, firewalls, routers, telecommunications, server operating systems, infrastructure design, security methodologies, access control, wireless, fiber-optic networks and server virtualization.
• Considerable knowledge of hardware and software setup, configuration and troubleshooting in a network environment.
• Physical Requirements
• Ability to move about inside an office space to access file cabinets and office equipment.
• Constantly operate a computer and other office machinery, such as a copier, fax machine, mobile device, shredder, scanner, etc.
• Must be able to remain in a stationary position at the workstation throughout the scheduled workday.
• An ability to exchange information with co-workers and citizens through email, telephone and in-person interactions.
• Ability to occasionally lift and move objects weighing up to 20 lbs.
• Ability to move objects weighing over 20 lbs. with the help of equipment/devices, on an infrequent basis.
• Ability to enter data into a computer system in a sustained manner.
• Ability to take the necessary precautions to work safely with electrical and electronic

Special Requirements

• Valid driver's license.

Other Requirements

• Demonstrate the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, and Dedication to Service.
• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is an essential requirement of this classification.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.

Core Competencies

Core Competencies

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Interpersonal Savvy: Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Time Management: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

Action-Oriented: This person enjoys working hard, is action-oriented, and is full of energy for the things they see as challenging. They do not fear acting with minimum planning and seizing more opportunities than others.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Drug-Free Workplace

The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.

EEO Statement

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.

HEALTH BENEFITS

The City of Dublin offers a high deductible health care plan through United Healthcare that provides 100% coverage for preventative care. Employee or family coverage is available. Additionally our integrated wellness program, Healthy by Choice (HBC), allows employees to earn a waiver of all or a portion of the medical plan premiums.

HEALTH SAVINGS ACCOUNT/HEALTH REIMBURSEMENT ACCOUNT

Annually, the City will deposit 75% of your health insurance deductible amount into an HSA account in your name.

VISION AND DENTAL

The City pays 100% of the premium for dental and vision. Coverage levels will be explained in further detail at time of hire.

LIFE INSURANCE

The City pays 100% of the premium for 1.5 times your salary up to $150,000 term life insurance coverage for the employee. Supplemental insurance is available.

RETIREMENT PENSION

The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.

VACATION

New employees accrue two weeks of paid vacation their first year. Vacation time increases with length of service time. Prior public service may be honored as service credit for vacation accrual.

PERSONAL LEAVE

Employees receive five prorated days of personal leave annually.

SICK LEAVE

Employees are advanced three sick days at the time of hire and accrue nine sick days in total annually.

OTHER

Ten paid holidays per year, employer paid short term disability, tuition reimbursement of up to $5,000 annually, recreation membership , and longevity pay after four years of full time completed service with the City of Dublin.

01

Do you have a Bachelor's Degree in Computer Science, Information Systems, or other relevant field?

• Yes
• No

02

Do you have considerable knowledge of databases, firewalls, routers, telecommunications, server operating systems, infrastructure design, security methodologies, access control, wireless, fiber optic networks, police mobile computing, and server virtualization?

• Yes
• No

03

Do you possess a valid driver's license?

• Yes
• No

04

Are you available to work onsite at our Dublin, Ohio office on a daily basis?

• Yes
• No

Required Question

Employer City of Dublin

Address 5555 Perimeter Drive

Dublin, Ohio, 43017

Phone ...

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