Billing Specialist

Billing Specialist Job Description The Billing Specialist manages a high volume of billing and transactional accounting activities, including invoicing, suspense and delinquency processing, and premium-related transactions. This role works extensively through a shared team email inbox to respond to clients, brokers, and internal partners, performing research to resolve questions, reconcile accounts, and ensure accurate and timely billing. The position supports the continuous improvement of billing processes and systems while delivering clear, professional communication to a wide range of stakeholders. Responsibilities Monitor and manage a shared team email inbox, responding promptly and professionally to high volumes of inquiries from clients, brokers, and internal partners. Correspond with clients, brokers, producers, third-party administrators, field staff, and home office teams to provide accurate billing and policy information. Research and resolve questions related to billing, invoicing, payments, and account discrepancies, including clearing suspense items and supporting reconciliations. Monitor, process, report, and document a variety of transactions such as suspense items, adjustments, premium receipts, invoicing, deduction requests, reversals, reposts, and delinquencies. Coordinate with other business areas to ensure accurate premium processing, reporting, billing, and fee disclosure. Prepare and create monthly bills for alternately billed groups, ensuring completeness and accuracy. Act as a resource for internal and external business areas on billing processes, procedures, and systems. Implement billing and delinquency operations to maximize effectiveness, efficiency, and accuracy. Audit the accuracy of billing and delinquency information entered into the system and monitor the ongoing operation of the billing system. Identify billing and delinquency issues, develop practical solutions, and collaborate with system design teams to implement system and process enhancements. Work on special projects with management related to billing, delinquency, and process improvement. Proactively communicate sensitive and confidential policy and billing information in a clear and effective manner, in alignment with Generally Accepted Accounting Principles (GAAP), federal regulations, contractual provisions, and related policy requirements. Organize and manage large volumes of data while prioritizing competing requests and deadlines. Apply critical thinking and problem-solving skills to resolve moderately complex issues involving multiple factors and stakeholders. Essential Skills 2+ years of transactional accounting experience, including work with debits and credits. Hands-on experience with invoicing, billing, and accounts receivable activities. Strong customer service experience, with 2-3 years of direct interaction supporting clients or external partners. Proficiency with Microsoft Excel, including regular use of core functions for data entry, analysis, and reporting. Working knowledge of accounting and billing concepts, including medical billing, collections, and claims-related processes. Ability to research and resolve customer and payment issues independently and efficiently. Strong written and verbal communication skills for interacting with clients, brokers, and internal teams via email and phone. Demonstrated ability to work with large volumes of data and prioritize multiple tasks and deadlines. Proven problem-solving and critical-thinking skills to resolve moderately complex billing and transactional issues. Intermediate systems knowledge, including experience with platforms such as Group Access, GroupFacts, AdminEase, Clarity, and OMAR (or similar systems). Comfort working in a shared inbox environment and handling high volumes of incoming emails. Solid organizational skills with attention to detail and accuracy in processing financial transactions. Additional Skills & Qualifications Experience clearing suspense accounts and resolving aged items. Familiarity with aging reports and account reconciliation practices. Experience with SAP or similar ERP/accounting systems. Intermediate proficiency with Microsoft Word for documentation and reporting. Understanding of GAAP, federal regulations, and contractual provisions as they relate to billing and policy administration. Experience working on process improvement or system enhancement projects in a billing or accounting environment. Ability to serve as a subject matter resource on billing processes, procedures, and systems for internal and external stakeholders. Long-term contract opportunity offering stability for professionals seeking sustained engagement in a billing-focused role. Work Environment This position operates in a fully remote work environment, providing flexibility while requiring a high level of self-organization and accountability. You will work extensively with digital tools and systems, including shared email inboxes, billing and accounting platforms such as Group Access, GroupFacts, AdminEase, Clarity, OMAR, SAP (or similar systems), and Microsoft Excel and Word. Collaboration with colleagues and stakeholders occurs primarily via email and phone. The role involves managing large volumes of electronic data and documentation, with responsibilities that may require balancing multiple priorities and deadlines throughout the workday. Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 15, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ... for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.