Billing Manager- Personal Injury

This individual will oversee a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings a strong combination of operational leadership, billing expertise, problem-solving capability, and people development.

Core Leadership Competencies

• Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability.
• Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions.
• Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience.
• Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development.
• Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support.
• Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change.

Essential Responsibilities & Duties

Department Leadership & Operations (50%)

• Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved.
• Develop, implement, and optimize workflows, operational processes, and departmental procedures related to personal injury and third-party liability billing.
• Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs.
• Drive accountability across the team through performance management, coaching, feedback, and clear expectations.

Department:

Revenue Cycle Management

Reports To:

Senior Manager of BIlling

Job Title: Billing Manager, Personal Injury

Form 10153 Rev 3.0

• Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness.
• Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators.
• Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values.
• Assist with workforce planning, staffing recommendations, and operational resource allocation based on departmental volume and business needs.
• Identify trends, risks, and operational improvement opportunities and escalate recommendations to leadership as appropriate.
• Support departmental reporting initiatives and operational performance analysis.

Team Development, Training & Onboarding

• Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department.
• Provide ongoing coaching, mentorship, and performance feedback to team members.
• Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence.
• Identify skill gaps and training opportunities to support individual and team development.
• Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed.

Personal Injury Billing & Escalation Management

• Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing.
• Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity.
• Ensure compliance with applicable state and federal regulations related to personal injury medical billing.
• Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management.
• Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable.
• Maintain operational accuracy within billing systems and documentation platforms.

Experience & Education Requirements

• Bachelor's Degree required; advanced degree preferred

Department:

Revenue Cycle Management

Reports To:

Senior Manager of BIlling

Job Title: Billing Manager, Personal Injury

Form 10153 Rev 3.0

• Minimum 3 years of leadership experience managing teams within a healthcare reimbursement, billing, or revenue cycle environment
• Demonstrated experience managing personal injury medical billing operations
• Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows
• Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders
• Strong analytical, organizational, and operational leadership skills
• Ability to effectively manage priorities within a fast-paced environment
• Notary Public certification required or ability to obtain upon hire (company-sponsored)