Small CL Field Underwriting Director

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Small Commercial New Business team is currently seeking an Underwriting Director.

This is a full time, exempt role.

POSITION OVERVIEW:

The Small Commercial Underwriting Director is an experienced leader that demonstrates mastery of financial acumen, strategy development, leadership, and execution. The Director is expected to have broad influence/impact and is able to create followership amongst field and senior leadership. This includes being a thought partner in analyzing trends and developing regional strategy, maintaining profitability of the book, implementing and executing projects, actions, and assisting with agency management. The Director is able to attract, retain, engage, mentor and develop talent, including other managers.

IN THIS ROLE YOU WILL:

• Expertly monitors the achievement of Small Commercial Lines results including growth, profit, quality, and service metrics leveraging data and analytics resource and reporting.
• Takes lead in developing underwriting strategy and clearly articulates and aligns this strategy to direct reports to show impact and results.
• Managing multiple supervisors and managers and driving territory results through these leaders
• Ensure workflows are followed appropriately and within established timelines; identify and recommend workflow enhancements to improve team results.
• Interact with leadership, fellow team members, field leadership, RE’s, RVP’s, SCSM’s to ensure responsibilities are being met.
• Collaborates with State Management and Home Office UW team regarding performance and strategy execution.
• Recommends enhancements and ideas for improvement to results where applicable, communicates, and implements within team.
• Participates in State Management, including playbook development, rate reviews and development of underwriting strategy.
• Planning and implementation of portfolio management projects/actions along with monitoring execution and success.
• Sets underwriting goals and development plans aligned with business strategies and individual development needs; conducts annual performance reviews for direct reports based on these goals.
• Handle underwriting referrals from team within assigned authority level.
• Lead and participate in quality audits/file reviews including action plans monitoring work and development of team members.
• Manage underwriter performance on a consistent basis across direct reports including Team Leads and Managers.
• Leads team meetings and participates in other business unit or organizational meetings as directed.
• Works with AVP/VP on resource allocation needs and underwriter assignments.
• Consults with AVP/VP on employment, termination, and disciplinary action recommendations; executes agreed upon employee actions.
• Leadership responsibility for Affinity Programs.

KEY MEASURES OF SUCCESS:

• Attainment of Small CL unit growth, profit, business mix, agency management and service/responsiveness metrics.
• Development of team members as measured by quality reviews, service metrics and overall feedback from external customers such as agents, SCSMs, Field Leadership and Home Office staff.
• Participation on project teams and implementations focused on the broader improvement of the organization.
• Talent acquisition, development, and retention.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred and 8+ years of applicable new business or renewal underwriting experience including proven results in production, service, and quality metrics.
• Prior leadership experience required.
• Expert knowledge of Small Commercial strategies, products, and capabilities as well as demonstrates a familiarity of other Hanover franchise capabilities.
• Consultative resource to drive Small Commercial strategies across the enterprise.
• High-level proficiencies in underwriting execution and makes appropriate decisions within own underwriting authority and independently sets account strategy, occasionally partners with manager to set account strategy.
• Has the ability to create a consensus on accounts.
• Ability to consistently work independently.
• Seeks out, builds, fosters, and maintains productive relationships, builds internal network and uses influencing skills to achieve goals.
• Excellent time management: demonstrates ability to effectively prioritize and balance leadership role with territory assignment
• Proactive and Accountable; takes ownership and responsibility for actions and outcomes, performance, and development.
• Show progress towards next level of leadership by developing people and team management skills.
• Demonstrates a positive attitude.
• Accepts feedback well.
• CPCU designation preferred or currently being pursued.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: ... and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.