Operations Support Specialist 1 (WMS-1)

What You Will Do

The Weapons Mission Services (WMS-DO) is seeking a highly skilled Operations Support Specialist to directly support training programs within the New Employee Training & Workforce Development Group (WMS-1). The primary core tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP), including deployed personnel working in the ALDWP facilities, with the implementation of live course instruction in a highly complex and fast-paced work environment.

The Operations Support Specialist will report directly to the Technical Training Team First Line Manager (FLM) or NET Academy First Line Manager. The selected individual will perform day-to-day services for the respective team and may support cross-team functions within WMS-1.

Responsibilities will include, but are not limited to:

• Providing direct operational support for WMS-1 programs and facilities.
• Providing customer service to internal and external customers.
• Providing resolutions to an assortment of problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors.
• Contributes to the fulfillment of projects and organizational objectives.
• Performing various administrative tasks such as procurements, contract administration, resource scheduling, and office and personnel support.
• Follows, maintains, and may develop procedures and ensures that the process is followed through to completion with efficiency, accuracy, and with high quality, while understanding and maintaining priorities.
• Maintaining documentation such as record-keeping, budget and cost-tracking, inventory-tracking; develops documentation when necessary.

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What You Need

Minimum Job Requirements: For full consideration, applicants must submit a comprehensive resume & cover letter reflective of relevant experience to the job requirements and desired skills stated below.

• Education/Experience: Position requires an Associates Degree in a relevant field and two years of relevant experience or, an equivalent combination of education and experience directly related to the occupation.

• Operational Functions:
• Basic knowledge of business activities in an operational environment, including familiarity with one or more of the following: formality of operations, compliance practices, configuration management, training and qualification, and feedback and improvement.
• Computer Skills/Business Systems:
• Knowledge of business and operations systems and standard software applications (i.e., Microsoft and Adobe products).
• Ability to quickly learn and adapt to use of LANL business systems (i.e., Oracle, UTrain, Issues Management, etc.).
• Ability to effectively manage multiple, complex and overlapping calendars.
• Critical Thinking:
• Entry-level experience in conducting research, investigating alternative solutions, and recommending solutions on problems affecting facility operations and operational quality assurance.
• Communication:
• Basic ability to conceptualize and communicate program requirements and detailed elements to both technical and non-technical personnel.
• Demonstrated skill with interpersonal, written, and verbal communications.
• Customer Service:
• Exceptional customer service skills and the ability to provide clear, concise support and guidance to others in sometimes stressful situations.
• Ability to interact professionally with all types of personnel, including external interfaces and executive management.

Desired Qualifications:

• Additional Education and Training:
• A Bachelor's degree in a relevant field preferred.
• Special Skills/Knowledge:
• Basic knowledge of documentation quality assurance, including document controls and records management.
• Familiarity with regulatory guidance and the implementation thereof.
• Experience with educational programs and/or academic institutions.

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Work Schedule: This position may/will require 24/7 coverage, which could/will involve working a shift/weekend schedule. Employees may be eligible for the shift differential pay when assigned by their manager. Shift/weekend assignments are at the discretion of the manager.

Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High-Deductible medical insurance with the same large nationwide network
• Dental and Vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50-mile radius)

Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to ... or call ... opt. 3.