Commercial Lines Account Manager

Join a highly regarded, Five-Star Accredited independent insurance agency known for its strong client relationships and collaborative team environment. Recognized by Insurance Journal as one of the Best Agencies to Work For , this organization offers stability, growth, and a people-first culture.

We are seeking a Commercial Lines Account Manager to support and service a diverse book of business. This role is ideal for someone who takes pride in delivering thoughtful, proactive service while building lasting client partnerships.

KEY RESPONSIBILITIES:

• Manage and service commercial accounts, including renewals, endorsements, and day-to-day client requests
• Provide guidance to clients on coverage options and risk management strategies
• Partner with insurance carriers to market accounts, resolve issues, and secure competitive solutions
• Maintain accurate and up-to-date client records within agency systems
• Respond promptly to client inquiries, ensuring a high level of service and follow-through
• Track policy activity throughout the lifecycle, ensuring deadlines and compliance requirements are met
• Collaborate with internal teams to support client retention and account growth

QUALIFICATIONS:

• Experience in Commercial Lines within an independent insurance agency preferred
• Active Massachusetts Property & Casualty license required
• Strong client service skills with the ability to build trust and rapport
• Highly organized with strong attention to detail and follow-through
• Effective communicator, both written and verbal
• Comfortable managing multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office; experience with Applied Epic or similar systems is a plus
• Team-oriented mindset with a proactive approach to problem-solving

WHAT YOU'LL GAIN:

• A collaborative, supportive team culture
• Strong reputation and stability within a well-established agency
• Competitive benefits package including medical, dental, vision, and 401(k)
• Generous paid time off and holidays
• Opportunities for professional development and continued learning