Home Center Senior Territory Manager

Job Title: Home Center Senior Territory Manager

Pay & FSLA Status: $70,000-$95,000 base salary D.O.E. + additional bonus opportunity; Salary exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 40 hours annually

Region: Southwest (Ontario, CA, Sacramento, CA, Phoenix, AZ)

POSITION SUMMARY:

The Home Center Senior Territory Manager is responsible for leading and driving sales growth initiatives among the Channel Representatives supporting The Home Depot (THD) and Lowe’s. This position will work directly with their immediate supervisor and have significant influence in all areas regarding staffing, employee engagement and development, and accountability.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position is a highly motivated individual with high accountability, drive to achieve sales initiatives, strong leadership skills, and the ability to maintain strong product knowledge.

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Account Management:

• Execute sales plan to grow and build new business.
• Understand current market trends, competition, market construction opportunities, product promotions, new products, and install and warranty best practices on OrePac product offerings.
• Must maintain strong working relationships with OrePac inside sales team and support personnel, as well as customer associates. Work with the customer’s regional leadership positions in the assigned territory.
• Ensure the availability of literature, marketing materials, and samples for OrePac’s retail sales team.
• Responsible for ensuring merchandising quality in stores.
• May require assessing potential damages in the field and addressing issues accordingly.
• Directly engage in all sales channels. Train internal sales staff on how to service customer associates in each retail sales channel.
• Work directly with OrePac branch leadership to communicate retail sales initiatives, staffing needs, and sales reports.
• May have assigned accounts as needed.

Staffing Supervision:

• Work with management and provide feedback in areas of staffing, including:

• Interviewing and hiring qualified candidates.
• Training, developing, and appraising employees (including new hire orientation and performance reviews).
• Planning, assigning, and directing work.
• Rewarding and disciplining employees (including termination).
• Taking corrective action as necessary in a timely manner.
• Addressing complaints and resolving personnel issues.

Customer Support:

• Service accounts in-person, over the phone, and through emails to generate new business opportunities.
• Maintain relationships built with customers to maximize revenue opportunities.
• Assess wholesale inventory needs and offer solutions to increase customer’s business with OrePac.
• Respond quickly to customer concerns and needs. Work directly with in-store merchandising teams to ensure accuracy of displayed product.

Reporting and Tracking:

• Forecast and generate comprehensive sales reports to designated OrePac sales managers.
• Perform stock program audits and work with customer regional managers to suggest product opportunities for specific markets.

Sales Team Support and Planning:

• Create sales goals, plans, and objectives.
• Ensure that the internal sales team has the tools, training, and strategy necessary to execute sales plans. Identify gaps in potential sales growth and develop plans accordingly. Direct the team daily on customer engagement and sales prioritization.
• Provide training on OrePac and Home Depot’s systems and operations.

Events and Education:

• Organize and attend customer events. Perform door and millwork takeoffs from blueprints and job walks.

REQUIRED SKILLS:

• Ability to travel (expected to be in the field 75% of the time) throughout the region.
• Demonstrated success in coaching and mentoring fellow employees or teammates to achieve developmental growth. Ability to lead channel representatives according to assigned territory.
• Ability to problem solve minor to moderate challenges within the department utilizing the tools and resources available and escalate the matter to a manager when appropriate. Ability to problem solve and offer solutions to OrePac standards.
• Ability to write routine reports and business correspondence.
• Excellent communication skills. Ability to communicate clearly and concisely in written and verbal formats. Comfortable speaking in front of groups of people consisting of employees, customers, and/or members of leadership.
• Demonstrated ability engaging and leading individual and team discussions and meetings. Ability to articulate direction and expectations to teammates in a clear and concise manner.
• Ability to multitask, re-prioritize as necessary, and meet multiple deadlines throughout the day with minimal supervision and effectively communicate changes to the team. Must be flexible and ready to adapt within a fast-paced working environment while maintaining quality results and achieving department goals.
• High level of accountability, adaptability, and a positive attitude.
• Strong business acumen in regard to sales and knowledgeable about current and possible future industry trends.
• Results-oriented and customer-focused with the ability to build and maintain strong interpersonal relationships.
• Ability to motivate, positively influence, and inspire team members.
• Ability to analyze a problem and provide potential solutions to resolve problems.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Ability to perform as a team player and interact with all levels of management and support personnel.
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications.
• Proficiency in Microsoft Office programs (Outlook, One Note, Word, and Excel).
• Excellent time management and organizational skills.
• Experience using lead tracking services and Customer Relationship Management (CRM) software such as SalesForce.com (preferred but not required).

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree in any field.
• 3-5 years of experience in a sales-focused, supply chain, or related position working with product line oversight and inventory planning and control in a distribution environment.
• Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

PHYSICAL DEMANDS:

• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision and ability to adjust focus.
• Ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
• Occasionally lift/move/manipulate up to 60 pounds and team lift/move/manipulate materials up to 100 pounds.
• Occasionally lift/move/manipulate materials measuring up to 16 feet long.
• Occasionally required to bend, reach, and climb tall ladders and stairs.

RESOURCES PROVIDED BY EMPLOYEE:

The following items will be provided by the employee:

• Valid state driver’s license.
• Reliable personal vehicle.
• Auto insurance coverage at the following minimum levels:
  • Bodily injury: $100,000 per person/$300,000 per incident
  • Property damage: $50,000
  • Collision: $500 deductible
  • Comprehensive: $500 deductible.

RESOURCES PROVIDED BY OREPAC:

The items listed below will be provided by OrePac. The employee will be required to comply with all OrePac policies relating to these resources.

• Mileage and business use reimbursement.
• Cell phone.
• Laptop.
• Tablet.

WORK ENVIRONMENT:

• This position operates in a professional office environment and onsite in Home Depot stores.
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
• The work environment is generally quiet but can be loud when in Home Depot stores.
• This position routinely works in the field servicing The Home Depot stores in an assigned geographical area.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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