CWR Customer Service Rep I
- Adecco USA, Inc. Expired
- Newark, New Jersey
- Full Time
This job ad was removed less than an hour ago.
Job Description
Home
CWR Customer Service Rep I
Call Center & Customer Service
$ 18 / Hour
location_on
Newark, New Jersey
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Customer Service Representative / Returns Coordinator
Location: Onsite- Newark NJ
Schedule: Monday - Saturday | 12:00 PM - 8:30 PM
Pay Rate: $18.00/HOUR
Assignment Type: Ongoing Contract
We are seeking a dependable and detail-oriented Customer Service Representative / Returns Coordinator to join our operations team. In this role, you will help ensure a smooth return process for delivery teams while providing exceptional customer service and operational support.
This position is ideal for someone who thrives in a fast-paced environment,municates effectively, staysanized under pressure, and enjoys problem-solving and supporting customers and operations teams.
Responsibilities
Operations & Returns Coordination
Receive and check in delivery teams as they return from their routes
Verify that all assigned pickups are returned and properly accounted for
Confirm all returned items are secured, protected, and correctly labeled
Escalate missing, damaged, or unprotected items followingpany procedures
Complete required documentation related to returned pickups and discrepancies
Monitor delivery route progress and provide updates as needed
Scan haul-away pods and verify stamps
Process delivery order changes and cancellations
Communicate effectively with operations, dispatch, leadership teams, and Costco MDO partners regarding pickups, returns, and exceptions
Customer Service Support
Assist customers, drivers, and business partners via phone and email
Handle customer concerns andplaints in a professional and calm manner
Diagnose, assess, and resolve customer and operational issues efficiently
Provide timely updates and maintain a positive customer experience
Serve as a knowledgeable point of contact for questions and support
Qualifications
Required
Experience using Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Strongmunication and customer service skills
Excellent multitasking andanizational abilities
Ability to work in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to remain professional under pressure
Preferred
High school diploma or equivalent
1+ year of customer service, logistics, dispatch, call center, or related experience
Experience working in transportation, warehouse, or delivery operations environments
Ideal Candidate
The ideal candidate is reliable,anized, customer-focused, andfortable balancing operational responsibilities with customer support tasks. They are proactive, adaptable, and able tomunicate effectively across multiple teams while ensuring a smooth and efficient returns process.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...705
CWR Customer Service Rep I
Call Center & Customer Service
$ 18 / Hour
location_on
Newark, New Jersey
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Customer Service Representative / Returns Coordinator
Location: Onsite- Newark NJ
Schedule: Monday - Saturday | 12:00 PM - 8:30 PM
Pay Rate: $18.00/HOUR
Assignment Type: Ongoing Contract
We are seeking a dependable and detail-oriented Customer Service Representative / Returns Coordinator to join our operations team. In this role, you will help ensure a smooth return process for delivery teams while providing exceptional customer service and operational support.
This position is ideal for someone who thrives in a fast-paced environment,municates effectively, staysanized under pressure, and enjoys problem-solving and supporting customers and operations teams.
Responsibilities
Operations & Returns Coordination
Receive and check in delivery teams as they return from their routes
Verify that all assigned pickups are returned and properly accounted for
Confirm all returned items are secured, protected, and correctly labeled
Escalate missing, damaged, or unprotected items followingpany procedures
Complete required documentation related to returned pickups and discrepancies
Monitor delivery route progress and provide updates as needed
Scan haul-away pods and verify stamps
Process delivery order changes and cancellations
Communicate effectively with operations, dispatch, leadership teams, and Costco MDO partners regarding pickups, returns, and exceptions
Customer Service Support
Assist customers, drivers, and business partners via phone and email
Handle customer concerns andplaints in a professional and calm manner
Diagnose, assess, and resolve customer and operational issues efficiently
Provide timely updates and maintain a positive customer experience
Serve as a knowledgeable point of contact for questions and support
Qualifications
Required
Experience using Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Strongmunication and customer service skills
Excellent multitasking andanizational abilities
Ability to work in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to remain professional under pressure
Preferred
High school diploma or equivalent
1+ year of customer service, logistics, dispatch, call center, or related experience
Experience working in transportation, warehouse, or delivery operations environments
Ideal Candidate
The ideal candidate is reliable,anized, customer-focused, andfortable balancing operational responsibilities with customer support tasks. They are proactive, adaptable, and able tomunicate effectively across multiple teams while ensuring a smooth and efficient returns process.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...705
Home
CWR Customer Service Rep I
Call Center & Customer Service
$ 18 / Hour
location_on
Newark, New Jersey
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Customer Service Representative / Returns Coordinator
Location: Onsite- Newark NJ
Schedule: Monday - Saturday | 12:00 PM - 8:30 PM
Pay Rate: $18.00/HOUR
Assignment Type: Ongoing Contract
We are seeking a dependable and detail-oriented Customer Service Representative / Returns Coordinator to join our operations team. In this role, you will help ensure a smooth return process for delivery teams while providing exceptional customer service and operational support.
This position is ideal for someone who thrives in a fast-paced environment,municates effectively, staysanized under pressure, and enjoys problem-solving and supporting customers and operations teams.
Responsibilities
Operations & Returns Coordination
Receive and check in delivery teams as they return from their routes
Verify that all assigned pickups are returned and properly accounted for
Confirm all returned items are secured, protected, and correctly labeled
Escalate missing, damaged, or unprotected items followingpany procedures
Complete required documentation related to returned pickups and discrepancies
Monitor delivery route progress and provide updates as needed
Scan haul-away pods and verify stamps
Process delivery order changes and cancellations
Communicate effectively with operations, dispatch, leadership teams, and Costco MDO partners regarding pickups, returns, and exceptions
Customer Service Support
Assist customers, drivers, and business partners via phone and email
Handle customer concerns andplaints in a professional and calm manner
Diagnose, assess, and resolve customer and operational issues efficiently
Provide timely updates and maintain a positive customer experience
Serve as a knowledgeable point of contact for questions and support
Qualifications
Required
Experience using Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Strongmunication and customer service skills
Excellent multitasking andanizational abilities
Ability to work in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to remain professional under pressure
Preferred
High school diploma or equivalent
1+ year of customer service, logistics, dispatch, call center, or related experience
Experience working in transportation, warehouse, or delivery operations environments
Ideal Candidate
The ideal candidate is reliable,anized, customer-focused, andfortable balancing operational responsibilities with customer support tasks. They are proactive, adaptable, and able tomunicate effectively across multiple teams while ensuring a smooth and efficient returns process.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...705
CWR Customer Service Rep I
Call Center & Customer Service
$ 18 / Hour
location_on
Newark, New Jersey
acute
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Customer Service Representative / Returns Coordinator
Location: Onsite- Newark NJ
Schedule: Monday - Saturday | 12:00 PM - 8:30 PM
Pay Rate: $18.00/HOUR
Assignment Type: Ongoing Contract
We are seeking a dependable and detail-oriented Customer Service Representative / Returns Coordinator to join our operations team. In this role, you will help ensure a smooth return process for delivery teams while providing exceptional customer service and operational support.
This position is ideal for someone who thrives in a fast-paced environment,municates effectively, staysanized under pressure, and enjoys problem-solving and supporting customers and operations teams.
Responsibilities
Operations & Returns Coordination
Receive and check in delivery teams as they return from their routes
Verify that all assigned pickups are returned and properly accounted for
Confirm all returned items are secured, protected, and correctly labeled
Escalate missing, damaged, or unprotected items followingpany procedures
Complete required documentation related to returned pickups and discrepancies
Monitor delivery route progress and provide updates as needed
Scan haul-away pods and verify stamps
Process delivery order changes and cancellations
Communicate effectively with operations, dispatch, leadership teams, and Costco MDO partners regarding pickups, returns, and exceptions
Customer Service Support
Assist customers, drivers, and business partners via phone and email
Handle customer concerns andplaints in a professional and calm manner
Diagnose, assess, and resolve customer and operational issues efficiently
Provide timely updates and maintain a positive customer experience
Serve as a knowledgeable point of contact for questions and support
Qualifications
Required
Experience using Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Strongmunication and customer service skills
Excellent multitasking andanizational abilities
Ability to work in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to remain professional under pressure
Preferred
High school diploma or equivalent
1+ year of customer service, logistics, dispatch, call center, or related experience
Experience working in transportation, warehouse, or delivery operations environments
Ideal Candidate
The ideal candidate is reliable,anized, customer-focused, andfortable balancing operational responsibilities with customer support tasks. They are proactive, adaptable, and able tomunicate effectively across multiple teams while ensuring a smooth and efficient returns process.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_9...705
Job ID: 523093308
Originally Posted on: 5/31/2026
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