Practice Manager (Multi site)

Practice Manager (Multi-Site)

Focus: Profitability, Revenue Cycle Management (RCM), and Brand Reputation

The Mission

We are seeking a high-caliber, results-driven Practice Manager to lead our Billerica and Lowell healthcare facilities into a new era of profitability and clinical excellence. This is not a maintenance role; we are looking for a turnaround specialist who can bridge the gap between clinical care and business performance. You will be responsible for closing the annual revenue leak, ensuring 100% credentialing compliance, and transforming our online reputation into a powerful engine for patient acquisition.

Key Responsibilities

-Revenue Cycle & Financial Leadership
-Close the Revenue Gap: Act as the primary liaison with our outsourced billing partner. Track Key Performance Indicators (KPIs), conduct weekly reviews of their performance, and hold them accountable to Service Level Agreements (SLAs), including achieving and maintaining a 95% Net Collection Rate (NCR).
-AR Strategy & Oversight: Collaborate with the billing vendor to execute an aggressive burn-down strategy for Accounts Receivable, specifically monitoring their progress on balances aged over 120 days.
-Audit & Compliance: Conduct weekly audits of billing entries in eCW to ensure services are billed under the correct Rendering Provider (particularly for Nurse Practitioners), thereby eliminating audit risks and credentialing-related denials.
2. Provider Accountability & Operations

Clinical Throughput: Monitor provider productivity across both locations to ensure patient volume aligns with financial targets.

Documentation Discipline: Hold medical providers accountable for signing clinical notes within 24 hours to prevent billing bottlenecks.

Staff HR: Manage administrative and clinical support staff at both locations, fostering a culture of "Patient First" service combined with rigorous operational efficiency.

HR: HR functions to hire, train, or terminate non-provider staff and assist in the hiring of providers.

3. Credentialing Management

Credentialing Vendor Oversight: Serve as the internal point of contact for the outsourced credentialing vendor. Maintain a rigorous internal tracking system to monitor the vendor?s pipeline, ensuring they complete all CAQH attestations and state-specific licensing (MassHealth/Medicare) without delays.

Internal Alignment: Ensure internal staff promptly provides the credentialing vendor with all required documentation for new hires (NPs/PAs) prior to their start dates to eliminate disallowed-claim trends.

4. Brand Reputation & Patient Experience

Digital Growth: Execute a reputation management strategy to achieve a 4.2+ Star rating on Google, Yelp, and others.

Review Velocity: Implement a process for the front desk to encourage satisfied patients to leave positive reviews.

Issue Resolution: Actively monitor and professionally respond to all feedback, converting negative experiences into opportunities for practice improvement and brand loyalty.

Qualifications & Requirements

Experience: 5+ years in medical practice management, preferably overseeing multiple sites in Massachusetts.

Billing Expertise: Deep understanding of eCW (eClinicalWorks) and Revenue Cycle Management. Must be able to speak the language of billers and identify coding errors.

Credentialing Knowledge: Proven track record of managing provider enrollment for MA-specific payers (MassHealth, Fallon, WellPoint), Medicare, and commercial.

Technology: Usage of technology in all aspects of practice management, patient communication and engagement, staff development and collaboration.

Workflow Automation & Technology: Leverage EMR (eCW) capabilities,