Sr. Commercial Insurance Account Manager

Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each clients unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.
This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Client Account Management- Manage a diverse and complex book of top-tier Commercial Lines clients, providing tailored and proactive service. Respond promptly to client inquiries and issues regarding their insurance policies, coverages, and claims with professionalism and accuracy. Policy Processing and Administration: Oversee the processing of new policies, renewals, endorsements, and cancellations for Commercial Lines accounts, ensuring accuracy and timeliness. Work closely with underwriters to resolve any discrepancies or issues in policy servicing. Client Service and Support: Serve as a trusted advisor to clients, helping them understand their insurance needs and guiding them through their options. Address and resolve escalated client complaints or concerns quickly and efficiently, ensuring client satisfaction. Advise Commercial Lines Leadership and Producers regarding key issues. Sales and Business Development: Identify and pursue opportunities for cross-selling and upselling additional Commercial Lines products and services. Support the acquisition of new business by participating in sales initiatives and providing expertise during the quoting and proposal process. Data Management and Reporting: Maintain accurate and up-to-date client and policy information in the agency management system.
Generate and analyze reports on account performance, client interactions, and sales activities. Compliance and Best Practices: Ensure all Commercial Lines accounts are managed in accordance with agency policies, procedures, and regulatory requirements. Participate in ongoing training and development to stay current with industry trends and best practices. Collaboration and Team Support: Work closely with other Account Managers, Sales Producers, and team members to share knowledge and support overall team goals. Participate in team meetings and contribute to a collaborative and positive work environment.
EDUCATION and/or EXPERIENCE: Bachelors Degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience Proficient in Microsoft Office Suite, ATLAS, SinglePoint, and DocuSign. Ability to work on complex insurance issues including designing total insurance programs based on risk analysis. Bond and Flood knowledge is an asset.
CERTIFICATES, LICENSES, REGISTRATIONS: Property & Causality license required. CPCU and CIC Preferred.
Benefits/Incentives: We offer a comprehensive benefits package designed to support your wellbeing and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range: $80,000 - $100,000

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

No unsolicited resumes accepted from agencies.