Business Insurance Program Manager

Position Description: Business Insurance Program Manager is responsible for program

sales and retention of product and services. This position assists with development

of revenue goals, tracking results, and communicating outcomes to staff and the Board of Directors.

Essential duties and responsibilities that include but are not limited to:

Primary

Generate sales through staff leads, cold calls, and member requests.

Prepare accurate revenue projections and develop goals to achieve the forecasts.

Ensure retention by member satisfaction with after-sales support, timely response and resolution.

Manage the CRM interface.

Present goal status bi-monthly and quarterly reporting to supervisor and BOD.

Ensure creative collateral is current, accurate, and supply is adequate.

Track usage benchmarks and tasks to goal.

Manage and oversee member enrollment into programs.

Schedule and complete weekly check-in calls to manage service providers and business insurance policy quotes.

Collaborate on member outreach plan.

Support and partner with Director of Business Development to ensure program success.

Attend events that promote programs and services.

Department and Other Support

Participate in all-team meetings and events.

Collaborate with other departments and teams to achieve organizational goals.

Commit to Association core values in all interactions.

Manage member resources responsibly.

Skills and Requirements

General

Demonstrates excellent communication skills, both written and oral.

Strong analytical skills, able to work under pressure and meet deadlines.

Ability to close sales by building rapport, communicating products/services and overcoming objections.

Ability to communicate and present information effectively with groups and individuals.

Ability to build positive relationships with the staff and teams.

Works well with a variety of management styles and individuals.

Ability to work cooperatively and collaboratively with all levels of employees.

Ability to analyze problems and provide resolution.

Is self-driven, detail oriented, organized and efficient.

Has excellent follow-through and is results focused.

Displays a commitment to quality in all work.

Maintains confidentiality when required.

Technical Qualifications

Strong knowledge of working with a CRM and Microsoft Office including Word, Excel and Outlook

Knowledge of and experience with social media and web site platforms and interfaces

Ability to work with a variety of electronics including laptop, smart phone and tablet

Knowledge of and experience with database management.

Minimum Requirements

Minimum of 0 -2 years of Business Insurance sales experience

Bachelors degree or equivalent experience

A proven track record of professional excellence

Physical/Mental Environment

Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards

Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.

Compensation

• Pay range is $59,627 to $84,963 , annually, plus commission pay based on performance metrics.

Outstanding benefits include:

Medical, dental, and vision plans

Term life and long-term disability insurance

401k retirement plan

Up to 120 hours of paid time off accrued per year

14 paid holidays

Paid sick leave in accordance with WA state law

Washington Hospitality Association is committed to the success of the industry. Our core values include:

Passion to Serve

Accountability to Each Other and to Our Members

Healthy and Constructive Conflict

Desire for Greatness

Attention to Results

Commitment to Excellence

Trust in Our Team

Washington Hospitality Association is an equal opportunity employer.