Underwriting Operations Coordinator

Underwriting Operations Coordinator

Underwriting Operations Coordinator

*Prior MGA, wholesale brokerage, or commercial insurance experience required*

Full-Time | On Site | Oklahoma City, OK

Salary: $50-65k/yr.

Position Summary

This position is designed for someone with MGA or wholesale insurance experience who understands underwriting workflows, service expectations, carrier requirements, and agency operations. The ideal candidate is highly organized, analytical, proactive, and able to recognize trends, concerns, and opportunities before they become larger issues.

Skills & Qualifications

Prior MGA, wholesale brokerage, or commercial insurance experience required

Understanding of underwriting workflows, renewals, carrier communication, and insurance operations

Ability to analyze information and recognize trends or issues requiring attention

Proficient with agency management systems, Microsoft Office, reporting tools, and workflow systems

Primary Responsibilities

Assist the Underwriting Manager with day-to-day operational oversight of the underwriting department

Monitor workloads, aging items, renewals, responsiveness, service standards, and workflow activity

Review reports and identify trends, concerns, backlogs, or accounts requiring closer attention

Research operational or underwriting issues and summarize findings for management review

Help coordinate follow-up on outstanding tasks, service issues, audits, and workflow compliance

Assist with tracking department productivity, efficiency, and operational metrics

Support communication between underwriting leadership and team members

Help ensure procedures, documentation standards, and workflow expectations are being followed

Assist with onboarding coordination, training follow-up, and process reinforcement

Participate in process improvement initiatives and operational projects

Prepare reports, summaries, meeting materials, and departmental communications

Assist with carrier requests, audits, and information gathering when needed

Serve as a backup resource for certain underwriting support functions when necessary

Help maintain organization and prioritization within the underwriting manager's daily workload

Perform additional operational and administrative duties as assigned

Preferred Characteristics

Naturally proactive and resourceful

Comfortable working in a fast-paced environment

Strong sense of urgency and accountability

Able to simplify and organize complex information

Good judgment regarding when to escalate issues

Service-minded with a people first approach

Calm under pressure and adaptable to change