Claims Service Representative
Job ID221168
Location
Shawnee County
Full/Part TimeFull-Time
AgencyState Treasurer
Job Posting
Claims Service Representative (CSR)
Unclaimed Property
Who can apply: Anyone (External)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Compensation: $38,001 ($18.27/hr)
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: Topeka, State Treasurer, Unclaimed Property, Customer Service
Make a Difference with the Kansas State Treasurer's Office
Come join our team of professionals who are dedicated to providing excellent service to the people of Kansas, as efficiently as possible!
The Unclaimed Property Division of the Kansas State Treasurer's Office is responsible for reuniting rightful owners and heirs with unclaimed assets currently being held by the State of Kansas.
Learn more about our work at Treasurer.ks.gov.
Position Overview
The Kansas State Treasurer's Office is seeking a detail-oriented and organized professional to support our Unclaimed Property program. This role serves as a key point of contact for owners and heirs of unclaimed property. Candidates must ensure compliance with laws, accuracy, and effective communication skills.
Key Responsibilities
60% - Customer Service/Administrative
Communicate effectively with potential owners by telephone, in writing, and in person to provide or clarify information, explain claims procedures, or to obtain additional information necessary to process a claim.
Perform general administrative duties including:
Responding to in-bound calls.
Data entry of incoming claims
Scanning
Research
Payment processing
Maintenance of filing and records systems
Composing written correspondence.
30% - Claims Processing
Receive Unclaimed Property (UP) claims submitted by potential owners of the property and review for accuracy and completeness.
Review, process and approve claims based upon established policies and procedures utilizing independent judgement.
Maintain required security and confidentiality of owner, claimant and holder information.
5% - Event Participation
Participate in UP events including but not limited to the Kansas State Fair, telethons and events for various clubs and organizations where claimants may request UP searches. Occasionally, events may require travel and some overnight stays.
5% - Other Duties
Other duties as assigned or deemed necessary by the Director or Deputy Director of Unclaimed Property or agency leadership.
Qualifications
High School Diploma or equivalent required.
One year experience in general office, clerical and administrative support work.
(Education may be substituted for experience as determined relevant by the agency.)
Preferred Qualifications
Knowledge of or direct work experience in claims processing in an office environment.
Special Knowledge, Skills and Abilities
Must possess exceptional communication and interpersonal skills.
Must be able to demonstrate a working knowledge of Windows operating system, spreadsheet applications and word processing applications.
Must be able to operate personal computer, laptop and office equipment including scanner/printer/fax.
Must be able to learn, apply and explain rules, regulations, policies and procedures related to Unclaimed Property.
Licensing & Certification
Valid Drivers License
Post-Offer, Pre-employment Requirements:
Background check
Reference check
Employment Benefits
Comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
Visit the Employee Benefits page for more information
Recruiter Contact Information
Name: Tracy Warren, SHRM-CP
Email: ...
Phone: ...
Mailing Address:
Office of the Kansas State Treasurer
900 SW Jackson, Suite 201
Topeka, KS 66612-1585
Job ID221168
Location
Shawnee County
Full/Part TimeFull-Time
AgencyState Treasurer
Job Posting
Claims Service Representative (CSR)
Unclaimed Property
Who can apply: Anyone (External)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Compensation: $38,001 ($18.27/hr)
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: Topeka, State Treasurer, Unclaimed Property, Customer Service
Make a Difference with the Kansas State Treasurer's Office
Come join our team of professionals who are dedicated to providing excellent service to the people of Kansas, as efficiently as possible!
The Unclaimed Property Division of the Kansas State Treasurer's Office is responsible for reuniting rightful owners and heirs with unclaimed assets currently being held by the State of Kansas.
Learn more about our work at Treasurer.ks.gov.
Position Overview
The Kansas State Treasurer's Office is seeking a detail-oriented and organized professional to support our Unclaimed Property program. This role serves as a key point of contact for owners and heirs of unclaimed property. Candidates must ensure compliance with laws, accuracy, and effective communication skills.
Key Responsibilities
60% - Customer Service/Administrative
Communicate effectively with potential owners by telephone, in writing, and in person to provide or clarify information, explain claims procedures, or to obtain additional information necessary to process a claim.
Perform general administrative duties including:
Responding to in-bound calls.
Data entry of incoming claims
Scanning
Research
Payment processing
Maintenance of filing and records systems
Composing written correspondence.
30% - Claims Processing
Receive Unclaimed Property (UP) claims submitted by potential owners of the property and review for accuracy and completeness.
Review, process and approve claims based upon established policies and procedures utilizing independent judgement.
Maintain required security and confidentiality of owner, claimant and holder information.
5% - Event Participation
Participate in UP events including but not limited to the Kansas State Fair, telethons and events for various clubs and organizations where claimants may request UP searches. Occasionally, events may require travel and some overnight stays.
5% - Other Duties
Other duties as assigned or deemed necessary by the Director or Deputy Director of Unclaimed Property or agency leadership.
Qualifications
High School Diploma or equivalent required.
One year experience in general office, clerical and administrative support work.
(Education may be substituted for experience as determined relevant by the agency.)
Preferred Qualifications
Knowledge of or direct work experience in claims processing in an office environment.
Special Knowledge, Skills and Abilities
Must possess exceptional communication and interpersonal skills.
Must be able to demonstrate a working knowledge of Windows operating system, spreadsheet applications and word processing applications.
Must be able to operate personal computer, laptop and office equipment including scanner/printer/fax.
Must be able to learn, apply and explain rules, regulations, policies and procedures related to Unclaimed Property.
Licensing & Certification
Valid Drivers License
Post-Offer, Pre-employment Requirements:
Background check
Reference check
Employment Benefits
Comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
Visit the Employee Benefits page for more information
Recruiter Contact Information
Name: Tracy Warren, SHRM-CP
Email: ...
Phone: ...
Mailing Address:
Office of the Kansas State Treasurer
900 SW Jackson, Suite 201
Topeka, KS 66612-1585
Job ID: 522279193
Originally Posted on: 5/23/2026
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