Commercial Claims Manager

Commercial Claims Manager

Full-time

Department Name: Customer Service

Office Type: Hybrid

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.

We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of what's next?

We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.

We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description

The Commercial Claims Manager is responsible for leading, overseeing, and advocating for commercial clients throughout the insurance claims process. This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices.

The Commercial Claims Manager plays a critical role in strengthening client relationships, improving claim outcomes, and positioning the brokerage as a trusted advisor.

Duties and Responsibilities:

Claims Leadership & Oversight

Manage the full lifecycle of commercial insurance claims, including property, liability, workers' compensation, auto, umbrella, and specialty lines

Serve as the primary point of contact for complex, high-severity, or escalated claims

Review and analyze claim trends and loss data to identify exposure and risk mitigation opportunities

Develop and maintain claims best practices, workflows, and documentation standards

Client Advocacy & Service

Act as a strategic advocate for clients, liaising with carriers, adjusters, legal counsel, and third-party vendors

Provide clear, timely communication to clients regarding claim status, coverage issues, and next steps

Partner with producers and account managers to support client retention and growth efforts

Participate in client meetings, stewardship reviews, and renewal discussions as a claims subject matter expert

Team Collaboration & Development

Provide guidance, training, and mentorship to claims specialists or client service teams, as applicable

Support internal education on claims processes, coverage interpretation, and carrier requirements

Collaborate closely with producers, account managers, and risk management teams to ensure a seamless client experience

Carrier & Vendor Management

Build and maintain strong relationships with insurance carriers, adjusters, and claims service partners

Monitor carrier performance, responsiveness, and claim handling quality

Assist in resolving coverage disputes, delays, or service issues

Reporting & Continuous Improvement

Prepare internal and client-facing claims reports, summaries, and loss analyses

Track key performance metrics such as claim duration, resolution outcomes, and service levels

Recommend process improvements and tools to enhance efficiency and claim outcomes

Qualifications

Required

5+ years of commercial insurance claims experience (brokerage or carrier experience preferred)

Strong knowledge of commercial lines coverage and claims management

Experience handling or overseeing complex and high-severity claims

Excellent communication, negotiation, and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Strong client-facing skills with a consultative approach

Preferred

Prior experience in a brokerage or agency environment

Professional designations such as AIC, CPCU, ARM, or SCLA

Additional Information

Please see our company Benefits:

Medical, Dental, Vision

Life Insurance and AD&D

FSA / HSA

Accident

Critical Illness

Hospital Indemnity

Supplemental Health Insurance

EAP

Pet Insurance

11 Paid Holidays

Flexible PTO

401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the Company) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.