Dental Insurance Coordinator/Front Office

We are seeking a motivated and detail-oriented Insurance Coordinator to join our growing dental practice. We pride ourselves on fostering a positive, team-oriented work environment focused on delivering exceptional patient care. Creating a welcoming and comfortable experience for every patient is central to the success of our practice.

The ideal candidate is outgoing, professional, friendly, and highly organized, with a strong commitment to patient service and teamwork.

Responsibilities

• Accurately document insurance information in patient records for efficient reference
• Process and submit insurance claims daily
• Monitor, track, and follow up on outstanding claims
• Maintain detailed documentation of all patient financial discussions
• Contact patients regarding overdue financial agreements after the designated grace period
• Prepare and mail monthly patient statements according to the billing cycle
• Conduct collection calls professionally and courteously
• Submit requested documentation to insurance companies, including x-rays, charting, narratives, and related records
• Prepare insurance predeterminations, discuss financial arrangements with patients, and coordinate treatment scheduling
• Communicate with insurance companies to resolve payment delays, denied claims, and requests for additional information

Qualifications

• 12 years of experience in insurance coordination, preferably in a dental office or will train the right person.
• Working knowledge of Dentrix and Dexis software preferred
• Strong communication, organizational, and customer service skills
• Ability to multitask and work effectively in a collaborative team environment