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Digital Servicing Journeys Product Manager - Personal Loans, Senior Vice President (Hybrid)
Apply
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Job Req Id:
26960526
Location(s):
Wilmington, Delaware, United States, Schaumburg, Illinois, United States, Irving, Texas, United States
Job Type:
Hybrid
Posted:
May. 07, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Citi's US Personal Loans team is seeking a dynamic and customer-obsessed Product Manager to lead the digital transformation of our customer servicing experience for Personal Instalment loans. This is a strategic role that will redefine how our customers interact with their loans and how we support them in times of need.
The ideal candidate is a seasoned product leader with a passion for using technology to solve complex customer problems. You will be responsible for developing a deep understanding of our customers' needs and pain points, and then translating those insights into a compelling product vision and a roadmap of innovative digital solutions. This role requires a "digital-first" mindset and a relentless focus on improving the customer journey.
Key Responsibilities:
Customer Insights and Research:
Lead comprehensive customer research, including interviews, surveys, and data analysis, to uncover deep insights into customer behaviors, needs, and pain points throughout the personal loan lifecycle.
Serve as the primary advocate for the customer, ensuring their voice is at the center of all product decisions.
Continuously monitor industry trends and competitive landscape to identify opportunities for innovation.
Digital Servicing Strategy:
Develop and execute a multi-year strategy to digitize and enhance the end-to-end customer servicing experience.
Identify key moments in the customer journey that can be improved through digital self-service capabilities, proactive communications, and personalized support.
Partner with technology, design, and operations teams to build and launch seamless, intuitive digital servicing features.
Digital-First Solutioning:
Champion a "digital-first" approach to problem-solving, identifying and addressing customer friction points with innovative and scalable technology solutions.
Develop product requirements, user stories, and prototypes to guide the development of new features and capabilities.
Manage the product backlog and prioritize initiatives based on customer impact, business value, and strategic alignment.
Digital Collections and Recoveries:
Define the product vision and roadmap for building next-generation digital collections and recovery capabilities.
Design and implement digital tools and communication strategies that provide customers with flexible, self-service options for managing delinquencies and hardship situations.
Collaborate with the collections and risk teams to ensure that digital solutions are compliant, effective, and aligned with Citi's commitment to responsible banking.
Stakeholder Management:
Work closely with cross-functional partners, including engineering, design, marketing, legal, risk, and operations, to ensure successful product delivery.
Communicate the product vision, strategy, and progress to senior leadership and other key stakeholders.
Qualifications:
10 years of experience in product management, with a proven track record of launching and scaling successful digital products.
Experience in financial services, fintech, or a related industry is strongly preferred.
Deep expertise in customer-centric design and product development methodologies (e.g., Agile, Lean).
Strong analytical skills and experience with data-driven decision-making.
Demonstrated ability to identify and understand customer pain points and translate them into actionable product plans.
Experience in digital servicing, collections, or payments is a significant plus.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
Strategic thinker with a passion for innovation and a desire to challenge the status quo.
Education:
Bachelor's degree required.
MBA or other advanced degree is a plus.
------------------------------------------------------
Job Family Group:
Consumer Sales
------------------------------------------------------
Job Family:
Consumer Product Sales
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Wilmington Delaware United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$156,160.00 - $234,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
May 13, 2026
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
(opens in new window)
.
View Citi's EEO Policy Statement
(opens in new window)
and the Know Your Rights
(opens in new window)
poster.
Apply
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Share this job
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
(opens in new window)
.
View Citi's EEO Policy Statement
(opens in new window)
and the Know Your Rights (PDF)
(opens in new window)
poster.
Citigroup.com is the global source of information about and access point to financial services provided by the Citi family of companies.
2026 Citigroup, Inc. All rights reserved. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.
Please Note: Essential cookies will continue to be used on our site, even if you select "Reject Cookies", as essential cookies are required for our site to perform its basic functions. Please select Adjust Cookie Settings for additional information on the types of cookies we use and/or to tailor your selections. You can edit your preferences at any time by selecting Cookie Preferences in the sites footer.
Accept CookiesReject CookiesManage Settings
Skip to main content
Careers
Saved Jobs
Search Jobs
Why Citi
Early Careers
Talent Networks
Digital Servicing Journeys Product Manager - Personal Loans, Senior Vice President (Hybrid)
Apply
(opens in new window)
Job Req Id:
26960526
Location(s):
Wilmington, Delaware, United States, Schaumburg, Illinois, United States, Irving, Texas, United States
Job Type:
Hybrid
Posted:
May. 07, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Citi's US Personal Loans team is seeking a dynamic and customer-obsessed Product Manager to lead the digital transformation of our customer servicing experience for Personal Instalment loans. This is a strategic role that will redefine how our customers interact with their loans and how we support them in times of need.
The ideal candidate is a seasoned product leader with a passion for using technology to solve complex customer problems. You will be responsible for developing a deep understanding of our customers' needs and pain points, and then translating those insights into a compelling product vision and a roadmap of innovative digital solutions. This role requires a "digital-first" mindset and a relentless focus on improving the customer journey.
Key Responsibilities:
Customer Insights and Research:
Lead comprehensive customer research, including interviews, surveys, and data analysis, to uncover deep insights into customer behaviors, needs, and pain points throughout the personal loan lifecycle.
Serve as the primary advocate for the customer, ensuring their voice is at the center of all product decisions.
Continuously monitor industry trends and competitive landscape to identify opportunities for innovation.
Digital Servicing Strategy:
Develop and execute a multi-year strategy to digitize and enhance the end-to-end customer servicing experience.
Identify key moments in the customer journey that can be improved through digital self-service capabilities, proactive communications, and personalized support.
Partner with technology, design, and operations teams to build and launch seamless, intuitive digital servicing features.
Digital-First Solutioning:
Champion a "digital-first" approach to problem-solving, identifying and addressing customer friction points with innovative and scalable technology solutions.
Develop product requirements, user stories, and prototypes to guide the development of new features and capabilities.
Manage the product backlog and prioritize initiatives based on customer impact, business value, and strategic alignment.
Digital Collections and Recoveries:
Define the product vision and roadmap for building next-generation digital collections and recovery capabilities.
Design and implement digital tools and communication strategies that provide customers with flexible, self-service options for managing delinquencies and hardship situations.
Collaborate with the collections and risk teams to ensure that digital solutions are compliant, effective, and aligned with Citi's commitment to responsible banking.
Stakeholder Management:
Work closely with cross-functional partners, including engineering, design, marketing, legal, risk, and operations, to ensure successful product delivery.
Communicate the product vision, strategy, and progress to senior leadership and other key stakeholders.
Qualifications:
10 years of experience in product management, with a proven track record of launching and scaling successful digital products.
Experience in financial services, fintech, or a related industry is strongly preferred.
Deep expertise in customer-centric design and product development methodologies (e.g., Agile, Lean).
Strong analytical skills and experience with data-driven decision-making.
Demonstrated ability to identify and understand customer pain points and translate them into actionable product plans.
Experience in digital servicing, collections, or payments is a significant plus.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
Strategic thinker with a passion for innovation and a desire to challenge the status quo.
Education:
Bachelor's degree required.
MBA or other advanced degree is a plus.
------------------------------------------------------
Job Family Group:
Consumer Sales
------------------------------------------------------
Job Family:
Consumer Product Sales
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Primary Location:
Wilmington Delaware United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$156,160.00 - $234,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
May 13, 2026
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
(opens in new window)
.
View Citi's EEO Policy Statement
(opens in new window)
and the Know Your Rights
(opens in new window)
poster.
Apply
(opens in new window)
Share this job
X
(opens in new window)
(opens in new window)
(opens in new window)
Global Benefits
Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance. Explore a few of the highlights that make working with us rewarding.
Learn About Global Benefits
Explore More Jobs
Virtual Branch Support Centralized Review and Reporting Analyst
Charlotte, North Carolina, O'Fallon, Missouri, Jacksonville, Florida
Vice President, Underwriting - Industrials
Irving, Texas
Technology Third-Party Management, Senior Technical Business Analyst
Tampa, Florida
Talent Acquisition - Search Partner, Markets | Vice President | London
London, England
Early Careers Talent Network
Sign up to receive personalized job matches based on your skills and interests. We'll help you discover opportunities that align with your goals.
Join Early Careers Network
(opens in new window)
Career Professionals Talent Network
Sign up to receive tailored job matches based on your skills and experience. Discover opportunities that align with your ambitions.
Join Career Professionals Network
HOME
Search Jobs
Upload Resume
(opens in new window)
WHY CITI
About Us
People, Engagement and Inclusion
EARLY CAREERS
Early Career Programs
Job Simulations
Events & Pre-Internships
NETWORKS
Early Careers Talent Network
(opens in new window)
Career Professionals Talent Network
(opens in new window)
Citi Alumni Network
(opens in new window)
X
YouTube
Glassdoor
Privacy
Notice at Collection (PDF)
Terms
Additional Terms
Cookie Notice
Cookie Preferences
Sitemap
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
(opens in new window)
.
View Citi's EEO Policy Statement
(opens in new window)
and the Know Your Rights (PDF)
(opens in new window)
poster.
Citigroup.com is the global source of information about and access point to financial services provided by the Citi family of companies.
2026 Citigroup, Inc. All rights reserved. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.
Job ID: 520689936
Originally Posted on: 5/11/2026
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