Service Underwriter II

In this multi-functional role, an ideal candidate will be able to provide quality customer service to internal & external clients,

underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II

will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership

skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.

While this role is posted as a Service Center Underwriter II, we are open to hiring in at higher levels based on experience and technical expertise.

Responsibilities:

• Underwriting Profitability, Production, Agency Relations & Customer Service

o Make educated decisions on claims and risk controls

o After issuance of new policies, assist with onboarding insureds

o General to working knowledge of new business risk analysis

o Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance,

cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards,

coverage questions, etc. both over the phone and through written correspondence.

o Enter accurate information onto the various computer systems from policyholder phone calls and written

correspondence

o Review policy change requests, renewal instructions, MVR's, Experience Mods, loss experience, Loss Control

reports and product brochures for risk acceptability. May consult management, other underwriters, websites,

and Best Underwriting Guide

o Ask pertinent questions when a policyholder requests a policy change - midterm and renewal. Select critical

information needed

o Utilizing negotiation and sales tactics knowledgably

o Utilize underwriting resources

o Work to de-escalate issues that are derived/perceived from our internal/external customers

o Use analytical tools provided to track customer interactions and provide agency's with detailed information of

these interactions

o Work towards developing agency partnerships by having consistent communication and potential in-person

visits

o Building communication with agency expectations

o Uses attributes including planning, persuasion, strategy and other tactics efficiently

• Leadership Responsibilities

o Able to incorporate feedback and take direction well

o Communicates successes & opportunities for improvement

o Raises vital questions, issues, and recommends solutions where applicable

o Gathers appropriate resources to problem solve

o Plan & prioritizes daily activities

o Reviews team schedule to support business need

o Demonstrates solid judgment, competence, and knowledge critical to this role

o Demonstrates the ability to recognize the need for changes and positively support change efforts

o Promotes shared knowledge

o Work to de-escalate issues that are derived/perceived from internal/external customers by taking

accountability and ownership

o Understands complex issues and initiates potential solutions

Qualifications:

• Education:

Bachelor's Degree preferred or equivalent work experience

Preferred to have insurance coursework and/or designations

Examples may include AINS, AU, CPCU

Property & Casualty License required

Experience:

3+ years of relevant experience

3+ years of customer service experience

Independent agency experience is a plus

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $52,000 - $68,000 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.